Terms of service — memoQ

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Facts read from this source

• Provider name Report an error

  “memoQ Translation Technologies Ltd.”

• Provider address Report an error

  “registered seat: Rákóczi út 70-72. II. emelet, Budapest, 1074 Hungary”

• Registry number Report an error

  “registry number: Cg. 01-10-140071 tax number: 25429356-2-42”

• VAT id Report an error

  “EU VAT ID: HU25429356”

• Jurisdiction Report an error

  “registry court: Fővárosi Törvényszék Cégbírósága (Company Registry Court of the Court of Budapest)”

• Site Report an error

  “support site: https://support.memoq.com”

• Business hours Report an error

  “business hours: Weekdays 9:00 am to 5:00 pm.”

• Terms valid from Report an error

  “Valid from: October 16, 2026”

• Services covered Report an error

  “a) provision of memoQ TMS and memoQ Linguist software-as-a-service deployments; b) add-ons to the memoQ TMS software, to the extent they are provided as software-as-a-service deployments or solutions, subject to the conditions and availability limits applicable to the various memoQ TMS plans; c) automated translation services, including the training and provision of neural machine translation engines and translation automation solutions based on the use of generative artificial intelligence; d) support and maintenance for subscription services and licensed products (conditions apply).”

• Educational free license Report an error

  “the Customer can access the Service – including functionality usually reserved for paid licenses – for free with an educational license”

• Tms deployments Report an error

  “a) as a public cloud service, when memoQ TMS is deployed as a cloud application, a segregated service endpoint, in a shared environment operated by the Provider within the Microsoft Azure worldwide infrastructure; b) as a private cloud service, when the memoQ TMS is deployed as a cloud application in a segregated environment operated by Provider, dedicated for the Customer’s exclusive use; c) as an on-premises configuration, operated by the Customer, when Customer subscribes to or licenses the memoQ TMS software and installs it in Customer’s infrastructure or in a hosting service under Customer’s control.”

• Public cloud provider Report an error

  “in a shared environment operated by the Provider within the Microsoft Azure worldwide infrastructure”

• Linguist definition Report an error

  “memoQ Linguist: a software product offered by Provider, as a computer-assisted translation environment tool, for individuals performing, editing and reviewing translations. It may be accessible both as a desktop client and as a web-based interface.”

• Agt definition Report an error

  “memoQ AGT (Adaptive Generative Translation): a generative AI-based translation automation solution, a software method performing domain-adapted machine translation by combining the in-context learning ability of large language models (“LLMs”) with the text retrieval functionality of a translation management system (“TMS”).”

• Version support policy Report an error

  “Unless expressly stated otherwise, the latest minor version of the two latest major versions are supported.”

• Trial available Report an error

  “The Provider may make certain Services (such as memoQ TMS or memoQ Linguist deployments) available for a trial free of charge, so that the Customer may evaluate the Service before concluding a regular subscription.”

• Trial limit one Report an error

  “Customer may not enroll for more than one trial for the same Service.”

• Trial suspension period Report an error

  “Provider shall maintain the corresponding memoQ TMS cloud system in a suspended state for a period of 30 (thirty) calendar days, during which Customer may reactivate the memoQ TMS cloud system by paying the subscription fee for the Service.”

• Payment methods Report an error

  “Customer may pay the subscription fees for the Service using a credit card.”

• Bank transfer long periods Report an error

  “If, instead of regular monthly payment, Customer chooses to pay the subscription fees at once for a period of six months or longer, bank transfer or an online payment method offered by the Provider are also accepted.”

• Failed payment grace days Report an error

  “Customer shall have a grace period of 3 (three) calendar days to make the payment manually.”

• Automatic charging Report an error

  “Customer’s account is charged automatically on the first day of each period, on the same day of the month as the subscription was created.”

• Price changes notice Report an error

  “Price changes will take effect at the start of the Customer’s next subscription period following the date of the price change”

• Plan upgrade prorated Report an error

  “the Customer may decide to upgrade to a higher plan of memoQ TMS, or subscribe to available additional Services, any time during the subscription term, in which case a pro-rated amount of the subscription fee applicable to the higher plan shall be due for the remaining period of the then-current subscription term.”

• Plan details URL Report an error

  “The list of deployment types, license numbers, features, add-ons and storage limits available in each plan is indicated, as updated from time to time, at the following website: www.memoq.com/pricing.”

• Plan license structure Report an error

  “A subscription to any of the plans shall entitle the Customer to a certain number of Project Manager licenses, as well as to a certain number of Linguist licenses per each Project Manager license.”

• Content ownership Report an error

  “The Customer retains all rights to its Content (defined below) and the Provider does not own or license the Customer’s Content.”

• Public cloud upgrade SLA Report an error

  “In the event that Provider releases a new version or a new build, the Service shall be upgraded automatically within 1 (one) to 14 (fourteen) days after the public release.”

• Private cloud upgrade choice Report an error

  “In a private cloud deployment, the version of the memoQ server must be one of the supported versions. However, Customers can decide when they upgrade and to which supported version.”

• Storage limit suspension days Report an error

  “If the Customer does not take action to reduce storage use within 15 days from the Provider’s notice, Provider may suspend the Service and/or offer an upgrade of the Service to a higher plan.”

• AI llm provider Report an error

  “Provider’s AI Solutions use AI models, including LLMs, provided by third parties (currently Microsoft’s Azure OpenAI Service).”

• AI provider change notice days Report an error

  “will notify Customers using the affected AI Solution(s) by email at least 15 days before any such change takes effect”

• Llm no training Report an error

  “the Customer’s prompts (inputs) and completions (outputs) shall not be available to other customers or third parties; shall not be used to train, retrain or improve LLMs or any third-party products or services; and any LLM relied on by the AI Solution is stateless: no prompts or generations are stored therein.”

• Engine support period months Report an error

  “engines trained on an older version are supported for 6 additional months starting from the date of release of the new version.”

• Mt engine deployments Report an error

  “the Customer may avail themself of various deployment modes (cloud or on-premises) and various training levels (ranging from pre-trained, stock engines to custom, domain-adapted engines trained on the Customer’s data)”

• No reverse engineering Report an error

  “Customer may not reverse engineer, disassemble, or invasively probe the Service or the related downloaded software”

• Sma eligibility Report an error

  “have a valid, paid subscription for a memoQ TMS or a memoQ translator pro; or b) use a memoQ TMS or a memoQ translator pro in a trial period that has not expired; or c) have a perpetual license for a supported version of either memoQ TMS or memoQ translator pro, and have paid the agreed SMA fee for the current service period”

• Sma components Report an error

  “a) Product maintenance: Within the period of the Service, Provider shall provide Customer with new numbered versions, as well as maintenance builds (updates), of memoQ software products (memoQ TMS and memoQ translator pro) licensed or subscribed by Customer. b) Product support: Provider shall provide product support and helpdesk in order to solve issues related to software products or Services licensed or subscribed to by Customer. c) Installation assistance: At the request of Customer, Provider shall assist with the installation and configuration of on-premises TMS software products licensed by Customer (memoQ TMS on-premises).”

• Channels Report an error

  “a) By connecting to Provider’s Support website at the address indicated in section 2 above and clicking “Submit a request” to request assistance (preferred). b) By sending an e-mail to Provider’s Support and Helpdesk team at the e-mail address indicated in section 2 above.”

• One incident per ticket Report an error

  “Customer shall submit one incident, question, or issue in one email or ticket.”

• Compliance dsa Report an error

  “XX. COMPLIANCE WITH DIGITAL SERVICES ACT”

• DPA chapter Report an error

  “XIX. DATA PROCESSING ADDENDUM”

Scores citing this record

• The App Developer Machine translation & AI quality
• The App Developer Translation memory, terminology & review workflow
• The App Developer Confidentiality of translated content
• The App Developer Data export, portability & self-hosting
• The App Developer European sovereignty
• The App Developer Pricing transparency
• The Data Protection Officer Machine translation & AI quality
• The Data Protection Officer Confidentiality of translated content
• The Data Protection Officer Data export, portability & self-hosting
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The In-House Document Translator Machine translation & AI quality
• The In-House Document Translator Integrations, file formats & developer tools
• The In-House Document Translator Confidentiality of translated content
• The In-House Document Translator Data export, portability & self-hosting
• The In-House Document Translator European sovereignty
• The In-House Document Translator Pricing transparency
• The E-Commerce Marketer Machine translation & AI quality
• The E-Commerce Marketer Confidentiality of translated content
• The E-Commerce Marketer Data export, portability & self-hosting
• The E-Commerce Marketer European sovereignty
• The E-Commerce Marketer Pricing transparency
• The Localization Manager Machine translation & AI quality
• The Localization Manager Translation memory, terminology & review workflow
• The Localization Manager Confidentiality of translated content
• The Localization Manager Data export, portability & self-hosting
• The Localization Manager European sovereignty
• The Localization Manager Pricing transparency
• The Skeptic Machine translation & AI quality
• The Skeptic Confidentiality of translated content
• The Skeptic Data export, portability & self-hosting
• The Skeptic European sovereignty
• The Skeptic Pricing transparency