Terms of service — Eurekos

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• VAT exclusive Report an error

  “All prices are exclusive of any taxes, vat, fees, levies, or duties imposed by tax authorities.”

• Late payment interest Report an error

  “In the event of late payment Eurekos may charge interest at a rate of 1.5% per commenced month until payment in full (including interest) is made.”

• Data restore fee Report an error

  “Data restore for reasons attributable to the Customer, such as e.g., accidental deletion by the Customer, will be considered an Additional Service if Eurekos must spend more than 2 hours and invoiced at EUR 150 per hour.”

• Availability SLA Report an error

  “The availability of the Platform shall be, at minimum 99.9% calculated monthly.”

• Availability penalty Report an error

  “99.9% or more Monthly Service Fees * 0% 97% to less than 99.8% Monthly Service Fees * 10% 96% to less than 97% Monthly Service Fees * 25% 95% to less than 96% Monthly Service Fees * 50% Less than 95% Monthly Service Fees * 100%”

• Included no extra fee Report an error

  “The Support Services are included in the subscription to the Platform, and Eurekos shall not assess any additional fees, costs, or charges for such Support Services.”

• Normal business hours Report an error

  “Normal Business Hours means 08:00–02:00 CET (02:00 AM–08:00 PM EST) excluding weekends and public holidays.”

• Customer provided levels Report an error

  “The Customer shall provide 1st level support services regarding questions relating to login, including but not limited to matters relating to user access rights, roles, registrations, organizational aspects – and change, and the guidance of the users in the use of Eurekos in the Customer’s own organization.”

• Backup retention Report an error

  “In case no specified custom agreement is in place with a client regarding backups, Eurekos will, at minimum, retain daily incremental backups of the Platform, Data & Video for 1 week, and incremental weekly backups for 4 weeks.”

• System logs retention Report an error

  “The Customer’s systems logs will be saved for 1 month. Statistical Data is kept and stored for 5 years after the user’s deletion.”

• Disaster recovery objectives Report an error

  “Disaster recovery is measured against the Recover Time Objective (8 hours) and the Recovery Point Objective (24 hours).”

• Ownership Report an error

  “As between Customer and Eurekos, Customer Content and Data entered in the Platform by Customer and Users shall belong exclusively to Customer.”

• Scheduled maintenance Report an error

  “Ordinary planned service windows: every 3rd Sunday of the month between 8am-12pm CET / 2am-6am EST.”

• Service term Report an error

  “Service Term a period of 12 months following the date of Customer signing the End Client SaaS Agreement. After the expiry of the 12 months period, the Service Term shall continue until the Agreement is terminated.”

• Termination notice Report an error

  “After the expiry of the 12 months period, the Agreement may be terminated for convenience in writing by the Customer giving 90 days’ notice before the end of the month and by Eurekos giving 90 days’ notice.”

• Entity Report an error

  “Eurekos means Eurekos Systems ApS.”

• Liability cap Report an error

  “In no event shall the total, cumulative liability, including without limitation damages, proportional reductions, and indemnifications, of Eurekos and its suppliers exceed the higher of, 1) twelve months of Service Fees or 2) two hundred thousand dollars (USD 200,000).”

• DPA Report an error

  “The General Terms are subject to latest version of Eurekos System ApS Data Processing Agreement which the Customer has received.”

• Notification Report an error

  “Eurekos uses sub-processors, to deliver the Platform. According to the standard data processing agreement provided by Eurekos customers will be informed if Eurekos replaces sub-processors.”

• Preproduction environment Report an error

  “The preproduction environment is an optional additional service, intended to be used to test and trial new features, custom development, and functionality exploration for quality assurance.”

• Release update policy Report an error

  “For customers WITHOUT a preproduction environment the Platform is updated with a new version automatically, 30 days after a new version is published, or earlier upon specific request to Eurekos.”

• On premises available Report an error

  “For customers with an ON-PREMISES installation of the Platform, updates of any preproduction environment and production Platform are the full responsibility of the customer’s own technical staff. The customer is fully responsible for backup and disaster recovery procedures.”

• License scope Report an error

  “This Agreement grants to the Customer and its Affiliates, a time-limited, non-transferable, non-exclusive global license to use the Platform including any patches and associated documentation subject to the terms set forth herein.”

• Standard browser Report an error

  “The standard browser is Google Chrome and if problems or issues arise, they can be immediately handled by using a different browser, this is to be considered a corrective action and should be performed before contacting Eurekos.”

• Release notifications Report an error

  “Registered Administrators of the Platform is automatically notified when a new release version is available by email and access to release notes.”

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