Source
Service desk, incidents & requests — found from sitemap — Freshservice
Checked for Freshservice on 1 Nov 2026
- Page
- https://support.freshworks.com/support/solutions/articles/50000011587-how-to-use-the-unresolved-tickets-metric-
- Checked
- 1 Nov 2026, 10:12 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:7adaa213c8254f574c6a02969a96306f803e3bccfb861cd54f990994bcd8e297
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
-
Unresolved tickets metric Report an error
“The Unresolved Tickets metric provides visibility into how many tickets remain unresolved at the end of a selected time period. It provides a snapshot of your support tickets, helping you to track pending issues over time.”
-
Unresolved tickets grouping Report an error
“Grouping works only at the widget (visualization) level — for example, in line or bar charts. The underlying data view does not duplicate tickets across weeks or months.”
-
Unresolved tickets time required Report an error
“The Unresolved Tickets metric is time-dependent — it shows tickets that were unresolved at a specific point in time. That’s why selecting a time period is mandatory for this metric.”
-
Analytics usage limits Report an error
“To help maintain reliable and consistent reporting for all Freshservice customers, usage limits are implemented in Freshservice Analytics, especially on the reporting duration. These limits differ by plan type.”
Scores citing this record
- The Change & Configuration Manager Service desk, incidents & requests
- The Change & Configuration Manager Change, problem & release management
- The Change & Configuration Manager Assets, CMDB & discovery
- The MSP Owner Service desk, incidents & requests
- The MSP Owner Change, problem & release management
- The MSP Owner Pricing transparency
- The Municipal IT Lead Service desk, incidents & requests
- The Municipal IT Lead Change, problem & release management
- The Service Desk Lead Service desk, incidents & requests
- The Service Desk Lead Change, problem & release management
- The Service Desk Lead Assets, CMDB & discovery
- The Service Desk Lead Pricing transparency
- The Skeptic Service desk, incidents & requests
- The Skeptic Change, problem & release management
- The Skeptic Assets, CMDB & discovery
- The Solo IT Admin Service desk, incidents & requests
- The Solo IT Admin Change, problem & release management