Source
Service desk, incidents & requests — found from sitemap — Freshservice
Checked for Freshservice on 1 Nov 2026
- Page
- https://support.freshworks.com/support/solutions/articles/218385-restricting-helpdesk-access-to-certain-domains-domain-whitelisting-
- Checked
- 1 Nov 2026, 10:12 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:1a9b7c242dd2ac5b832a6d07b7bfad8ec8ac3f56faeb359707d6ac26c79a5696
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
-
Domain whitelisting Report an error
“Restricting helpdesk access to certain domains ( Domain whitelisting)”
-
Whitelisting configuration path Report an error
“Go to Admin > Account > Helpdesk Settings”
-
Whitelisting default Report an error
“By default, users from any domain can log in, signup or create tickets”
-
Whitelisting exceptions Report an error
“However, tickets created by an agent on behalf of a customer whose domain is not whitelisted (or tickets created through chat or phone channel) will not be dropped. And the contact of the ticket requester will be whitelisted.”
-
Entity Report an error
“Copyright © Freshworks Inc - All rights reserved”
-
Last modified Report an error
“Modified on: Tue, 25 Jun, 2024 at 11:17 AM”
1 fact read from this page is not shown because it could not be confirmed on the page as captured.
Scores citing this record
- The Change & Configuration Manager Change, problem & release management
- The Change & Configuration Manager Assets, CMDB & discovery
- The Change & Configuration Manager Self-service portal & service catalog
- The Change & Configuration Manager European sovereignty
- The MSP Owner Change, problem & release management
- The MSP Owner European sovereignty
- The Municipal IT Lead European sovereignty
- The Service Desk Lead Service desk, incidents & requests
- The Service Desk Lead Self-service portal & service catalog
- The Service Desk Lead European sovereignty
- The Skeptic Service desk, incidents & requests
- The Skeptic Self-service portal & service catalog
- The Skeptic European sovereignty
- The Solo IT Admin Change, problem & release management
- The Solo IT Admin European sovereignty