Source

Self-service portal & service catalog — found from sitemap — Freshservice

Checked for Freshservice on 1 Nov 2026

Page: https://support.freshworks.com/support/solutions/articles/50000010453-necessary-configuration-changes-to-ensure-uninterrupted-portal-access-
Checked: 1 Nov 2026, 10:12 UTC
How we may use it: Public page, crawling permitted

Technical details

type: page
http status: 200
content hash: sha256:c003364644706e9bdd13225945932e1b755c516ce08770a6ef7909828cf1ce8a
permission: robots_ok
screenshot: Screenshot on file (internal exhibit, not published)

Cited by

Cloudflare migration Report an error

“we are not able to migrate to cloudflare, which would offer advanced security and reliability for their portals”
Cname repoint required Report an error

“Re-point the CName configuration and change it to match the DNS configuration”
Cname failure impact Report an error

“If this is not done, then the impact would be that the SSL certification will fail and the portal URL will not be accessible anymore.”
Zone hold check Report an error

“Check if “Zone hold” configuration is enabled in their Cloudflare account”
Migration window Report an error

“we request to do the below on January 23rd, 2025 OR January 27th, 2025 1 PM - 5 PM IST (scheduled migration window)”
Zone hold failure impact Report an error

“For those who do not unblock the "Zone Hold" configuration in Cloudflare for the specified slot, the SSL certification will fail, rendering the portal URL inaccessible.”
General contact email Report an error

“support@freshworks.com”
Custom ssl certificate article Report an error

“https://support.freshservice.com/support/solutions/articles/193075-configuring-a-custom-ssl-certificate-for-your-service-desk-portal”
Related articles Report an error

“How can I buy more licenses? Configure IP restrictions to allow or block access NAT IP address whitelisting for SSO Enabling TLS 1.2 Strong Cipher Suites”