Source
Deployment, integrations & multi-client operation — found from sitemap — Freshservice
Checked for Freshservice on 1 Nov 2026
- Page
- https://support.freshworks.com/support/solutions/articles/237923-how-to-configure-sso-with-a-saml-2-0-identity-provider-
- Checked
- 1 Nov 2026, 10:12 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:11070a1bb9ed0c809deed4becb3d3b19087449e2337b3b3103aaa15cb35bbb1e
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
-
SAML SSO support Report an error
“You can use Single sign-on (SSO) to log into your Freshworks account via existing SAML-enabled ID providers, such as Active Directory, OneLogin, Okta, etc.”
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SAML protocol Report an error
“SAML is a commonly used XML-based authentication and authorization framework to securely exchange information between a Service Provider (example - Freshworks) and an Identity Provider (example - ADFS).”
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Idp guides UI Report an error
“For some of the popular identity providers like Okta, ADFS, Azure AD, and OneLogin, we have guides within the UI, helping you map relevant information in the IdP and from the IdP.”
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SSO admin permission Report an error
“Organization Admins are the only ones who can configure SSO.”
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SSO default login methods Report an error
“Under Security > Agents & Employees > Default Login Methods, you can enable SSO to simplify your users’ login experience.”
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SSO custom policies Report an error
“If you want to create specific policies for a particular account or portal, configure it under Custom Policies. For contacts, configure any custom policies under Security > Contacts.”
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SSO sign in button Report an error
“On the login page, you will notice a new option to login called "Sign in with SSO"”
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SAML profile claims Report an error
“We expect the SAML claims (information of a user at the time of SAML assertion) to be in the following format to update the profile:”
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Copyright holder Report an error
“Copyright © Freshworks Inc - All rights reserved”
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SAML certificate validation Report an error
“SPs need to validate the SAML response generated by the IdP, and to be able to validate this, SP needs the public portion of the certificate that is used to sign the SAML response.”
Scores citing this record
- The Change & Configuration Manager Deployment, integrations & multi-client operation
- The Change & Configuration Manager European sovereignty
- The MSP Owner Self-service portal & service catalog
- The MSP Owner Deployment, integrations & multi-client operation
- The MSP Owner European sovereignty
- The Municipal IT Lead Assets, CMDB & discovery
- The Municipal IT Lead Deployment, integrations & multi-client operation
- The Municipal IT Lead European sovereignty
- The Service Desk Lead Self-service portal & service catalog
- The Service Desk Lead Deployment, integrations & multi-client operation
- The Service Desk Lead European sovereignty
- The Skeptic Deployment, integrations & multi-client operation
- The Skeptic European sovereignty
- The Solo IT Admin Self-service portal & service catalog
- The Solo IT Admin Deployment, integrations & multi-client operation
- The Solo IT Admin European sovereignty