Performance, uptime & infrastructure — found from sitemap — Kinsta

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Facts read from this source

• SLA uptime guarantee Report an error

  “The Uptime Guarantee is 99.9%, unless a higher percentage is set forth in the Customer’s Order Form.”

• SLA credit cap Report an error

  “The maximum amount of SLA Credits to be issued to Customer will not exceed the Monthly Subscription Value for the month in which Kinsta failed to meet the Uptime Guarantee.”

• SLA credit threshold 999 Report an error

  “If the Uptime Guarantee is 99.9%, the amount of Downtime must exceed 43 minutes before SLA Credits will be issued.”

• SLA credit threshold 9999 Report an error

  “If the Uptime Guarantee is 99.99%, the amount of Downtime must exceed 4 minutes before SLA Credits will be issued.”

• SLA credit tiers Report an error

  “43 to 59 minutes 5% x Monthly Subscription Value x (Impacted Applications / Live Applications) 60 to 119 minutes 10% x Monthly Subscription Value x (Impacted Applications / Live Applications) 120 to 179 minutes 15% x Monthly Subscription Value x (Impacted Applications / Live Applications) 180 minutes to 239 minutes 20% x Monthly Subscription Value x (Impacted Applications / Live Applications)”

• SLA credits request window Report an error

  “Customer must submit a written request for SLA Credits within 30 days of Downtime using the chat system in the Platform.”

• SLA sole remedy Report an error

  “This SLA states Customer’s sole and exclusive remedy for any failure by Kinsta to meet the Uptime Guarantee.”

• SLA credits non transferable Report an error

  “SLA Credits have no intrinsic or cash value, are not redeemable for cash, and are nonrefundable.”

• SLA credits expire on termination Report an error

  “Unused SLA Credits will expire upon termination of Customer’s Hosting Plan.”

• SLA maintenance period Report an error

  ““Maintenance Period” means each day Monday through Sunday, 2 am to 5 am, local time, based on the time zone of the data center in which each Customer Application is hosted.”

• SLA downtime measurement Report an error

  “Downtime is calculated based on total amount of time, rather than the amount of time per Live Application”

• SLA downgrade reduces guarantee Report an error

  “If Customer subscribes to a Hosting Plan with an Uptime Guarantee greater than 99.9%, and the Customer thereafter downgrades its Hosting Plan, Kinsta may reduce the Customer’s Uptime Guarantee to 99.9% after the Hosting Plan downgrade.”

• SLA change rights Report an error

  “Kinsta reserves the right to make changes to this SLA at any time.”

• SOC 2 ISO 27001 badges Report an error

  “Trust Center Privacy Policy Your Privacy Choices SOC 2 Type II ISO 27001 GDPR CCPA”

1 fact read from this page is not shown because it could not be confirmed on the page as captured.

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