Features page — iTop

Cited by

Facts read from this source

• Service management Report an error

  “SERVICE MANAGEMENT Manage your IT services with integrated processes. Configure your service catalog to ensure it communicates with your CMDB and all other processes for better data quality, automation and time savings - plus improved customer satisfaction. A fully integrated service catalog SLA-driven management Availability windows & holiday calendars Contract management for service suppliers and customers Multi-channel communication Knowledge base integration Third-party support”

• Request incident management Report an error

  “User-friendly web portal Ticket approval process automation Impact-based ticket prioritization Multi-customer capabilities Tickets’ relationship management Predefined replies Attachments and documentation”

• Problem change management Report an error

  “ITIL approach to change Change monitoring Documented recovery plans Sub-task management Escalation Fully documented problems”

• Cmdb Report an error

  “Customizable datamodel A powerful data synchronization engine Automated impact analysis Audit and integrity checks License and warranty management Asset Management ready”

• Activity monitoring Report an error

  “SLA monitoring Multi-channel notifications Exportable reports Integration with analytics tools Audits and error reports Personalized and configurable dashboards”

• Capabilities Report an error

  “iTop REST API Webhooks Case exchange capabilities Powerful data synchronization engine Collectors”

• Customization Report an error

  “iTop Designer Datamodel customization UI customization User profiles customization Workflows customization Advanced customization through development”

• Security features Report an error

  “Role-based permissions Delegated authentication with SSO Multi-factor authentication Brute force protection Department silos for data separation”

• Project release management Report an error

  “Software and release management capabilities Project management capabilities Calendar view Kanban Gantt diagram”

• Automation Report an error

  “SLA monitoring and escalation Automated ticket assignments and dispatch Bulk data updates Expiration alerts Automatic object creation”

Scores citing this record

• The Change & Configuration Manager Service desk, incidents & requests
• The Change & Configuration Manager Change, problem & release management
• The Change & Configuration Manager Assets, CMDB & discovery
• The Change & Configuration Manager Self-service portal & service catalog
• The Change & Configuration Manager Deployment, integrations & multi-client operation
• The MSP Owner Service desk, incidents & requests
• The MSP Owner Change, problem & release management
• The MSP Owner Assets, CMDB & discovery
• The MSP Owner Self-service portal & service catalog
• The MSP Owner Deployment, integrations & multi-client operation
• The Municipal IT Lead Service desk, incidents & requests
• The Municipal IT Lead Change, problem & release management
• The Municipal IT Lead Assets, CMDB & discovery
• The Municipal IT Lead Self-service portal & service catalog
• The Municipal IT Lead Deployment, integrations & multi-client operation
• The Service Desk Lead Service desk, incidents & requests
• The Service Desk Lead Change, problem & release management
• The Service Desk Lead Assets, CMDB & discovery
• The Service Desk Lead Self-service portal & service catalog
• The Service Desk Lead Deployment, integrations & multi-client operation
• The Skeptic Service desk, incidents & requests
• The Skeptic Change, problem & release management
• The Skeptic Assets, CMDB & discovery
• The Skeptic Self-service portal & service catalog
• The Skeptic Deployment, integrations & multi-client operation
• The Solo IT Admin Service desk, incidents & requests
• The Solo IT Admin Change, problem & release management
• The Solo IT Admin Assets, CMDB & discovery
• The Solo IT Admin Self-service portal & service catalog
• The Solo IT Admin Deployment, integrations & multi-client operation