Terms of service — HaloITSM

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• Additional services hourly Report an error

  “To pay HALO's Standard Charge (based on £149 per hour)”

• Fees non refundable Report an error

  “Unless explicitly set forth in this Agreement, all fees and other amounts due under this Agreement are non-cancellable and non-refundable.”

• Tax treatment Report an error

  “All charges under this Agreement are subject to tax, where applicable, including Value Added Tax (VAT) to the Customer if located in the United Kingdom (UK).”

• Payment terms Report an error

  “You shall pay all fees or amounts (together with any Taxes) within 30 days of the date of receipt of a valid and correct VAT invoice.”

• Late fee Report an error

  “a late fee shall be charged on any overdue amounts and any other fees and expenses not paid as provided under this Agreement at the rate of one percent (1%) per month, or the highest rate allowable under applicable law, whichever is less”

• Annual increase cap Report an error

  “any such increase shall be limited to an increase of no more than five percent (5%) or the retail price index (RPI), whichever is the higher, provided that no such variation shall take effect earlier than one (1) year after the commencement of the term of this Agreement”

• Auto renewal notice Report an error

  “The Agreement shall automatically renew unless notice is given by the Customer with a minimum of 30 days notice before the current subscription period ends.”

• Backup automated Report an error

  “HALOITSM SAAS AUTOMATES ALL BACKUPS BY DEFAULT.”

• Governing law Report an error

  “This Agreement shall be governed and construed in accordance with the laws of England without regard to conflict of laws principles. You agree to the exclusive jurisdiction of the English courts for all disputes relating to or arising out of this Agreement”

• Customer ownership Report an error

  “You reserve all rights in Your Data and Halo does not claim ownership of Your Data that is transmitted, stored, or processed as part of the Services.”

• SLA annex Report an error

  “each as set out in these Terms & Conditions and in accordance with the Service Level Agreement in Annex 1.”

• Last updated Report an error

  “Last updated: March 18, 2026”

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