Service desk, incidents & requests — found from sitemap — iTop

Cited by

Facts read from this source

• Monitoring integration API Report an error

  “you can interconnect your monitoring tool to your ITSM solution (this is often possible via an API)”

• Server deployment automation Report an error

  “Upon receipt of a request to connect a new server, a workflow of automated actions will initialize the equipment (OS, network, software)”

• Cmdb server component automation Report an error

  “With iTop, you can even automate the creation and complete description of the "server" component in the CMDB, as well as its monitoring and backups.”

• Recurring incident automation Report an error

  “This may involve sending a dedicated input form to document the problem, before finding its solution. This form will contain the necessary information to trigger one or more automatic curative actions.”

• Automated reports indicators Report an error

  “Number of tickets processed, number of problems generated by such equipment, compliance with SLAs, average resolution time…”

• Automation examples Report an error

  “It is thus possible to automate the response to users following a request to the helpdesk, the creation of tickets on alerts escalated from the infrastructures (incidents, exceeding capacity thresholds), the dispatch of a ticket to an agent or a team, the addition of information when creating a ticket (name of the user, hardware used, installed software, etc.), to automate notifications related to changes, updates, up to the processing of simple requests (purchases, the loss of a password)…”

• Footer features Report an error

  “Service Management CMDB Request & Incident management Problem & Change management Activity monitoring Integration Customization Security Project management”

• Address Report an error

  “5 Rue de l'Octant, 38130 Échirolles”

• Editions offers Report an error

  “iTop Community iTop Atelier iTop Forge”

• Article date Report an error

  “OCT 24, 2023”

Scores citing this record

• The Change & Configuration Manager Service desk, incidents & requests
• The Change & Configuration Manager Self-service portal & service catalog
• The Change & Configuration Manager Deployment, integrations & multi-client operation
• The MSP Owner Service desk, incidents & requests
• The MSP Owner Change, problem & release management
• The MSP Owner Self-service portal & service catalog
• The MSP Owner Deployment, integrations & multi-client operation
• The Municipal IT Lead Service desk, incidents & requests
• The Municipal IT Lead Change, problem & release management
• The Municipal IT Lead Assets, CMDB & discovery
• The Municipal IT Lead Self-service portal & service catalog
• The Service Desk Lead Service desk, incidents & requests
• The Service Desk Lead Change, problem & release management
• The Service Desk Lead Self-service portal & service catalog
• The Skeptic Service desk, incidents & requests
• The Skeptic Change, problem & release management
• The Skeptic Self-service portal & service catalog
• The Solo IT Admin Service desk, incidents & requests
• The Solo IT Admin Change, problem & release management
• The Solo IT Admin Assets, CMDB & discovery
• The Solo IT Admin Self-service portal & service catalog