Service desk, incidents & requests — found from sitemap — i-doit CMDB

Cited by

Facts read from this source

• Incident management centralized Report an error

  “i-doit documents and supports incident management in a structured, centralized way. Incidents, faults, and service cases are captured centrally and linked directly to the affected systems, services, locations, and responsible parties.”

• Trial 30 days Report an error

  “Free 30-day trial”

• Capterra rating Report an error

  “4.7/5 on Capterra | 2.000+ satisfied customers”

• Central recording Report an error

  “Incidents and faults are systematically captured and documented in one place”

• System linkage Report an error

  “Each incident is connected directly to the affected systems, services, locations, or assets in the CMDB”

• Responsibility assignment Report an error

  “Incidents are assigned to the responsible persons or teams, including full status tracking”

• Complete history Report an error

  “All processing steps, changes, and actions are fully documented throughout the incident lifecycle”

• External ticketing API Report an error

  “The CMDB can be connected to external ticketing or workflow systems via API or add-ons”

• Reporting Report an error

  “Incidents can be analyzed by status, root cause, affected systems, or time period — supporting both operations and audit requirements”

• Itil incident management Report an error

  “i-doit enables structured incident capture in line with ITIL and presents incidents in their full technical context.”

• SLA monitoring Report an error

  “i-doit enables the structured capture and monitoring of SLAs. Agreements can be assigned directly to services, systems, contracts, or customers and evaluated in the context of incidents.”

• Escalation triggers Report an error

  “Clear escalation triggers when thresholds are breached”

• Automated workflows Report an error

  “i-doit enables the automated handoff of incidents to connected ticketing and workflow systems. Status changes, notifications, and escalations are triggered by rules, while i-doit remains the central data source.”

• Ticket cmdb history Report an error

  “i-doit documents ticket information and CMDB changes in a continuous, connected record. Incidents, actions, and changes to systems or assets are permanently traceable”

• Gap analysis use case Report an error

  “i-doit supports GAP analyses according to standards such as ISO 27001, ISO 9001 or NIS2, including maturity level assessment, responsibilities and document assignment.”

• Supplier management use case Report an error

  “You evaluate and manage suppliers centrally, document contracts and maintain contact details and replacement suppliers.”

• Audit management use case Report an error

  “You control audits centrally, plan audits, document results and automatically generate audit reports.”

• Document management use case Report an error

  “You can manage documents in an audit-proof manner, version and edit them directly in the tool and use templates and import functions.”

• Product lineup Report an error

  “i-doit i-doit Add-ons i-doit up i-doit GRC Suite+ i-doit Suite+ ISMS i-doit Suite+ Emergency i-doit Suite+ Data Protection i-doit Suite+ BCM PATCH MANAGER JDisc Discovery”

• Certification focus Report an error

  “ISO 27001 B3S NIS-2 Kritis GDPR TISAX”

• Demo booking Report an error

  “Book your personal live demo Our i-doit team will be happy to take the time to advise you personally on your application.”

• Jdisc discovery Report an error

  “JDisc Discovery”

16 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The Change & Configuration Manager Service desk, incidents & requests
• The Change & Configuration Manager Change, problem & release management
• The MSP Owner Service desk, incidents & requests
• The MSP Owner Change, problem & release management
• The MSP Owner European sovereignty
• The Municipal IT Lead Service desk, incidents & requests
• The Municipal IT Lead European sovereignty
• The Service Desk Lead Service desk, incidents & requests
• The Skeptic Service desk, incidents & requests
• The Solo IT Admin Service desk, incidents & requests
• The Solo IT Admin Change, problem & release management
• The Solo IT Admin European sovereignty