Vendor homepage — Xurrent ITSM

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Facts read from this source

• AI included all tiers Report an error

  “AI is included at every tier. No premium unlocks, no token pools, no metered conversations.”

• Rai adoption rate Report an error

  “91% of customers running AI in production today”

• Virtual agent accuracy Report an error

  “Virtual agent with greater than 90% accuracy in production”

• No AI addon fees Report an error

  “$0 in token pools, session fees, or AI add-on SKUs”

• Modules Report an error

  “One platform for ITSM, incident management, and status pages.”

• Mcp server Report an error

  “MCP Server for open interoperability with external LLMs and agents”

• Graphql API Report an error

  “plus deep platform queries via GraphQL”

• Certifications Report an error

  “SOC 2 Type II, ISO 27001/27018, and C5 attestation”

• No training on customer data Report an error

  “your interactions are private and your information is never used to train models”

• Aws bedrock Report an error

  “Built on AWS Bedrock with strict isolation”

• Byok Report an error

  “Bring Your Own Key (BYOK) for full data sovereignty”

• AI tenant confined Report an error

  “AI confined to your tenant, never cross-tenant or shared”

• Sera AI studio Report an error

  “Sera AI Studio for tuning, testing, and validating your virtual agent”

• Studio custom instructions Report an error

  “Studio gives every customer a 10,000-character instruction file that shapes how Sera behaves”

• Studio golden set testing Report an error

  “Define up to 150 of your most common request scenarios with the answers you expect.”

• Agent skills itsm Report an error

  “Agent Skills for ITSM and IMR turn hours of manual work into seconds of AI action”

• Triage agent Report an error

  “Acts on every request the moment it’s been routed to a team. Detects duplicates, links related CIs, gates incomplete tickets back to the requester for missing detail, and assesses impact.”

• Closure agent Report an error

  “Closes the loop on resolved requests without specialist effort. Drafts customer-facing verification notes, detects when a requester replies suggesting the issue isn’t fixed, auto-closes after the verification window, and surfaces resolved requests sitting too long.”

• Knowledge agent Report an error

  “Drafts knowledge articles from resolution threads, flags stale or contradicted articles, and identifies articles never retrieved so phrasing can match how requesters actually ask.”

• Alert noise reduction Report an error

  “AI filters, deduplicates, and prioritizes alerts so responders only see what’s actionable.”

• Postmortem authoring Report an error

  “Sera assembles the timeline, pulls in linked changes and ITSM context, and drafts the postmortem”

• Status page automation Report an error

  “Incidents, scheduled changes, and resolution updates flow into the right Status Page automatically”

• Sera AI assist Report an error

  “Sera AI Assist works inside the interface your team knows, moving from assist to act in a single ticket.”

• Auto classification Report an error

  “Auto-classification routes inbound requests to the right team automatically, with customers like Axsos handling 60% of email volume without human triage”

• Outcome resolution speed Report an error

  “5x faster time to resolution”

• Outcome misrouted tickets Report an error

  “80% fewer misrouted tickets”

• Outcome time saved Report an error

  “30 mins saved per agent, every shift, at a minimum”

• Implementation time Report an error

  “Configuration over customization. Live in as little as 4 weeks.”

• Imr response time Report an error

  “Sub-350ms response times, MCP Server openness, and ITSM context where you need it.”

• Chatops Report an error

  “Xurrent IMR gives engineering teams AI-assisted detection, coordinated response workflows, automated postmortems, and ChatOps integration.”

• Customer outcomes Report an error

  “40% projected cost savings on service management over five years vs. legacy ServiceNow”

• Customer outcome hours saved Report an error

  “4,300 hours saved annually through automation, with more than 50% of tasks fully automated”

• Customer outcome incident spend Report an error

  “65% drop in incident management tool spend, with 35% less alert fatigue for engineers”

• Customer outcome scale Report an error

  “80K daily service calls managed across 16,000 technicians and 10 countries on the unified ITxM stack”

• Customer outcome implementation weeks Report an error

  “3 weeks to complete core implementation, with 60% of services live from day one”

• Gigaom recognition Report an error

  “Recognized as a Leader and a Fast Mover in the 2026 GigaOm ITSM Radar.”

• Account trusts Report an error

  “Account Trusts”

• Standard integrations Report an error

  “Standard Integrations”

• Dev portal Report an error

  “Dev Portal”

• Itxm stack Report an error

  “80K daily service calls managed across 16,000 technicians and 10 countries on the unified ITxM stack”

• Outcome vitality Report an error

  “Vitality switched to Xurrent and recovered 50% of their service management costs while moving 70% of their workforce to self-service.”

• Axsos outcome Report an error

  “At Axsos, it classifies and routes 60% of email requests and handles 50% of service desk tasks: auto-classification, routing, summarization, sentiment analysis.”

Scores citing this record

• The Change & Configuration Manager Change, problem & release management
• The Change & Configuration Manager Assets, CMDB & discovery
• The Change & Configuration Manager Deployment, integrations & multi-client operation
• The Change & Configuration Manager European sovereignty
• The Change & Configuration Manager Pricing transparency
• The MSP Owner Service desk, incidents & requests
• The MSP Owner Assets, CMDB & discovery
• The MSP Owner European sovereignty
• The MSP Owner Pricing transparency
• The Municipal IT Lead Assets, CMDB & discovery
• The Municipal IT Lead European sovereignty
• The Municipal IT Lead Pricing transparency
• The Service Desk Lead Service desk, incidents & requests
• The Service Desk Lead Assets, CMDB & discovery
• The Service Desk Lead European sovereignty
• The Service Desk Lead Pricing transparency
• The Skeptic Service desk, incidents & requests
• The Skeptic Change, problem & release management
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Solo IT Admin Service desk, incidents & requests
• The Solo IT Admin Change, problem & release management
• The Solo IT Admin Assets, CMDB & discovery
• The Solo IT Admin European sovereignty