Features page — Xurrent ITSM

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Facts read from this source

• Risk management Report an error

  “Risk Management Safeguard Operations and Manage Risks”

• AI virtual agent Report an error

  “AI Virtual Agent Deliver instant, intelligent support with Xurrent’s AI Virtual Agent—automating answers, streamlining requests, and keeping users informed in real time.”

• Service desk Report an error

  “Service Desk Deliver faster, smarter support with Xurrent Service Desk.”

• Financial management Report an error

  “track, allocate, and optimize IT costs across departments and services”

• Workflow automation Report an error

  “Centralize and coordinate automation efforts across your entire enterprise.”

• Siam Report an error

  “Connect your internal teams and external suppliers in a single, seamless service ecosystem.”

• Service continuity management Report an error

  “Real-time asset tracking, automated recovery templates, and service mapping tools.”

• Cmdb itam Report an error

  “Streamline IT operations with Xurrent's CMDB and Asset Management. Track lifecycles, visualize dependencies, and automate discovery with AI-powered tools.”

• Project management Report an error

  “Manage project-based activities and operational assignments within a single platform.”

• Problem management Report an error

  “identify, manage, and resolve underlying issues that cause recurring incidents.”

• Portfolio management Report an error

  “a structured framework to prioritize and approve projects. Manage the entire lifecycle — from suggestions to approval”

• Mobile app Report an error

  “Submit and manage requests seamlessly with our mobile app. Approve changes, view personalized messages, and stay updated with push notifications.”

• Web store Report an error

  “The Xurrent Shop offers a fully integrated, user-friendly web shop within our Self-Service portal.”

• Time tracking Report an error

  “our time tracking module offers user-friendly features that integrate seamlessly into existing workflows.”

• SLA management Report an error

  “Customized and automated SLA processes power our advanced SLA Management platform”

• Service hierarchy browser Report an error

  “Service Hierarchy Browser (SHB) Gain clarity and an organized view of your entire IT service ecosystem.”

• AI automations Report an error

  “From auto-classification of tickets to real-time request summarization, Xurrent AI streamlines service delivery”

• Self service portal Report an error

  “Our comprehensive self-service portal and virtual agent assistance empower users to effectively request, manage, and track their service needs anywhere on any device.”

• Scrum agile Report an error

  “an integrated platform that encourages collaboration, accelerates sprints, and optimizes workflows.”

• Reservations Report an error

  “Our innovative reservation system empowers organizations to efficiently control and distribute resources with adaptable scheduling options.”

• Release management Report an error

  “Group changes into releases to coordinate planning and monitor the effectiveness of related activities.”

• Msp billing Report an error

  “Effortlessly manage and invoice service-related work. Straightforward connectivity between billable events and external invoicing tools.”

• Knowledge management Report an error

  “AI-powered suggestions and streamlined article creation”

• HR management Report an error

  “Streamline HR processes, boost employee satisfaction, and enhance productivity with our secure, all-in-one enterprise service management platform.”

• Facilities management Report an error

  “Streamline facilities management function and enhance productivity with our secure, all-in-one enterprise service management platform.”

• Customer feedback Report an error

  “Requesters are encouraged to provide feedback on their level of satisfaction.”

• Change management Report an error

  “Simplify complex processes and ensure efficiency and consistency through customizable templates, intuitive workflows, and automated notifications.”

• Incident management Report an error

  “Incident Management for ITSM Discover advanced tools to simplify incident management, enhance service requests, and optimize collaboration”

• Platform Report an error

  “Integrations Platform”

• Account trusts Report an error

  “Account Trusts”

• Itsm analytics Report an error

  “ITSM Analytics”

• Demo available Report an error

  “Share your details, and our team of Xurrent experts will set up a personalized demo”

Scores citing this record

• The Change & Configuration Manager Service desk, incidents & requests
• The Change & Configuration Manager Change, problem & release management
• The Change & Configuration Manager Assets, CMDB & discovery
• The Change & Configuration Manager Self-service portal & service catalog
• The Change & Configuration Manager Deployment, integrations & multi-client operation
• The MSP Owner Service desk, incidents & requests
• The MSP Owner Change, problem & release management
• The MSP Owner Assets, CMDB & discovery
• The MSP Owner Self-service portal & service catalog
• The MSP Owner Deployment, integrations & multi-client operation
• The Municipal IT Lead Service desk, incidents & requests
• The Municipal IT Lead Change, problem & release management
• The Municipal IT Lead Self-service portal & service catalog
• The Municipal IT Lead Deployment, integrations & multi-client operation
• The Service Desk Lead Service desk, incidents & requests
• The Service Desk Lead Change, problem & release management
• The Service Desk Lead Assets, CMDB & discovery
• The Service Desk Lead Self-service portal & service catalog
• The Service Desk Lead Deployment, integrations & multi-client operation
• The Skeptic Service desk, incidents & requests
• The Skeptic Change, problem & release management
• The Skeptic Assets, CMDB & discovery
• The Skeptic Self-service portal & service catalog
• The Skeptic Deployment, integrations & multi-client operation
• The Solo IT Admin Service desk, incidents & requests
• The Solo IT Admin Change, problem & release management
• The Solo IT Admin Assets, CMDB & discovery
• The Solo IT Admin Self-service portal & service catalog
• The Solo IT Admin Deployment, integrations & multi-client operation