Privacy policy — TalentLMS

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• Policy effective date Report an error

  “Effective starting: 15 September 2026”

• Frameworks Report an error

  “The Epignosis Group complies with Data Protection Laws, including the European regulation for data protection 2016/679/EU (General Data Protection Regulation – GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA), as well as with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), and the UK Extension to the EU-U.S. DPF, as well as the Swiss-US DPF as set forth by the U.S. Department of Commerce.”

• Service model Report an error

  “TalentLMS: TalentLMS is a cloud subscription-based eLearning service.”

• Custom roles Report an error

  “Additionally, the Customer may specify custom User roles for their domain.”

• Customer data ownership Report an error

  “Although Epignosis owns the code, databases, and all rights to the TalentLMS service, Customers retain ownership, control, and all rights to their records and data, which are their property.”

• Analytics cookies Report an error

  “Third-party cookies used on our Site upon your consent are Hotjar, Google Analytics, and VWO.”

• Newsletter Report an error

  “To send the Newsletter, we use Mailchimp, a US-based company, as a provider of an electronic communication platform.”

• Billing Report an error

  “For billing and payments, we engage Stripe (Stripe Global Privacy Policy) and PayPal (Paypal Privacy Statement), Xero as an accounting and invoicing platform, https://www.xero.com/us/legal/privacy/, Salesforce as our CRM (https://www.salesforce.com/eu/company/privacy/), and Baremetrics, https://baremetrics.com/privacy, for financial metrics, as our agents. We also engage Box, Inc. (UK) for document rendering and viewing.”

• Credit card storage Report an error

  “You should know that we do not store your credit card information in our systems. All credit card transactions are processed using secure encryption – the same level of encryption used by leading banks. Card information is transmitted, stored, and processed securely at gateways on a PCI-compliant network.”

• Enrichment marketing Report an error

  “When you register for the Services, we collect information about your industry, your company affiliation, and your position in the company through Clearbit to adjust the Services to the needs of your industry”

• Marketing automation Report an error

  “We use marketing automation software, Intercom and/or Marketo, to achieve this.”

• Cookieless analytics Report an error

  “We also use cookieless technology ( https://matomo.org/) with daily deletion of any de-identified usage data collected”

• DPA Report an error

  “Epignosis executes a Data Processing Addendum with the Customer/Account Owner, which is available on the Site at TalentLMS DPA.”

• List location Report an error

  “Our full list of sub-processors, including their tasks, contact details, as well as their privacy policy, is available on this Site as part of the DPA (Attachment 3).”

• Videoconferencing helpdesk Report an error

  “Third-party integrations may also enable access to functionalities, such as videoconferencing (Microsoft Teams, Zoom), and helpdesk (Zendesk).”

• Content Report an error

  “These services may include access to content, such as courses or YouTube, Twitter, or Facebook, by linking your account in Talent LMS with an account on the third-party service”

• Staff access controls Report an error

  “specially authorised personnel may gain access to a Customer’s account on a need-to-know basis, following the principle of “least privilege” based on job role.”

• Retention Report an error

  “If the Customer has a free version account and does not log into an account for more than 365 days, that account is permanently deleted. We will provide reminder notifications before deleting the Customer’s account.”

• Retention subscription Report an error

  “Each domain’s data is retained for as long as the Customer’s paid subscription to the service or free plan lasts. If Customer elects not to renew a Subscription, Customer’s account is downgraded to the free version of the Services.”

• Third party sharing Report an error

  “We do not sell your personal information or Content and will not share or disclose any of your personal information or Content with third parties except as described in this policy. We do not share personal information about you with third parties for their marketing purposes (including direct marketing purposes).”

• Children Report an error

  “Our services are not directed to children. We do not knowingly collect Personal Information from children.”

• Dsar features Report an error

  “the Services provide the ability to obtain and manage consent, and to implement strict and secure password policies, as well as to exercise the right to be forgotten.”

• Data portability Report an error

  “Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format as well as the right to request the direct transmission of personal data by Epignosis to another, if this is technically feasible.”

• CCPA no discrimination Report an error

  “we will not discriminate against California residents or against any person if they exercise any of the rights provided in the CCPA”

• Security measures Report an error

  “For the security measures implemented, you may refer to Attachment 2 of the DPA, as well as Data Security in LMS – Secure Online Learning System | TalentLMS.”

• Dpf certification Report an error

  “Epignosis has self-certified under the EU-U.S. Data Privacy Framework (EU-U.S. DPF), and the UK Extension to the EU-U.S. DPF, as well as the Swiss-US DPF, as set forth by the U.S. Department of Commerce.”

• Dispute resolution Report an error

  “Epignosis commits to cooperate with the panel established by the EU data protection authorities (DPAs) and the ICO in the UK and comply with the advice given with regard to data transferred from the EU and the UK.”

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