Privacy policy — Xurrent ITSM

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Facts read from this source

• Updated date Report an error

  “Updated June 10, 2026”

• Entity Report an error

  “Xurrent, Inc. (“Xurrent,” “we,” “us,” “our,” or the “Company”) is committed to protecting the privacy of individuals”

• Roles Report an error

  “With respect to such customer data, Xurrent acts as a data processor, and a customer of Xurrent acts as the data controller of personal data.”

• Special categories Report an error

  “We do not collect nor process special categories of personal data.”

• Do not track Report an error

  “Without a common industry or legal standard for interpreting Do Not Track (DNT) signals, Xurrent does not respond to browser DNT signals.”

• Billing info Report an error

  “We do not collect credit card or other bank account information.”

• Passwords Report an error

  “However, we do not receive or store your passwords or private keys for any of these non-Xurrent services.”

• Customer data no sale Report an error

  “Xurrent does not sell, rent or trade Customer Data.”

• Marketing use Report an error

  “We never use Customer Data or derive information from it for marketing or advertising.”

• Customer controls Report an error

  “Customer may give or revoke access to the Xurrent Services, enable or disable third party integrations, manage roles and permissions, manage recurring export settings, setup trust relations with other accounts and add accounts to directory accounts, anonymize personal data and redact notes.”

• Privacy email Report an error

  “To request this information please contact us at privacy@xurrent.com.”

• Location Report an error

  “All Customer Data uploaded to the Xurrent Service is always stored within the customer’s processing region of choice which is either within the European Economic Area (EEA), the United Kingdom, Switzerland, Australia, or the United States.”

• Dpf Report an error

  “Xurrent, Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.”

• Dpf arbitration Report an error

  “Xurrent, Inc. commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States.”

• Dpf oversight Report an error

  “The Federal Trade Commission (FTC) has jurisdiction over the Company’s compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.”

• Children Report an error

  “The Xurrent Websites and Xurrent Services do not knowingly collect any personal information from children under the age of 13.”

• Address Report an error

  “Xurrent, Inc. Attn: Data Protection Officer Bond Collective East Austin 310 Comal St, FL 2, #211 Austin, TX 78702, USA”

• Cookies required Report an error

  “Note that cookies must be enabled in order for you to use the Xurrent Services.”

• Account setup data Report an error

  “For QA and production accounts of the Xurrent Services we may collect Customer’s company name and address, account name, account logos, domain details, account owner name, account owner email address, account owner contact telephone number, user names, and administrative contact information.”

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