Source

Change, problem & release management — found from sitemap — Matrix42 Service Management

Page: https://docs.matrix42.com/en_US/managing-problems/3384918_marking-problems-as-known-errors
Checked: 1 Nov 2026, 10:17 UTC
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Cited by

Known error flag Report an error

“A problem can be marked as a known error by using the Flag as Known Error action. Once the flag is set, this problem is available in the Known Errors > Without Workaround navigation item.”
Known error action single object Report an error

“Run the Flag as Known Error action available from the list of action. This action can be run for one object only.”
Known error comment journal Report an error

“In the wizard that opens, enter a comment. The message will be saved as a journal entry.”
Known error field Report an error

“As a result, the Known Error field will be set to Yes on the problem preview.”
Known error unflag Report an error

“To remove the problem from the list of known errors, you can use the Unflag as Known Error action which is available for all problems that have been previously flagged via the Flag as Known Error action.”
Known error any status Report an error

“Both actions can be executed for problems in any status.”
Known error dialog actions Report an error

“The Flag as Known Error and Unflag as Known Error actions are also available in the problem dialog.”