Service desk, incidents & requests — found from sitemap — OTOBO

Cited by

Facts read from this source

• Load balancer purpose Report an error

  “Automatic ticket distribution based on clear criteria — no manual dispatching required.”

• Load balancer developer Report an error

  “The add-on was developed by our Enterprise Partner Ayté and made available to the community.”

• Load balancer distribution criteria Report an error

  “Availability and permissions Ticket priority Current workload Optional: agents’ service capabilities”

• Load balancer availability permission rule Report an error

  “Only logged-in and active agents with Owner or RW permissions for the respective queue are considered.”

• Load balancer workload weighting Report an error

  “The assessment of workload also takes into account the priority of tickets already assigned.”

• Load balancer priority weights Report an error

  “By default, priorities are weighted as follows: 1 very low (10), 2 low (20), 3 normal (30), 4 high (40), 5 very high (50).”

• Load balancer capabilities rule Report an error

  “Tickets are assigned only to agents who have the appropriate service defined as a capability.”

• Load balancer working hours rule Report an error

  “Automatic distribution takes place only during defined working hours.”

• Load balancer exception rules Report an error

  “Exception rules for agents and queues allow ticket assignment to be tailored to specific requirements.”

• Load balancer free Report an error

  “It is provided free of charge via the OTOBO package manager in the Third Party Addons directory.”

• Load balancer configurable Report an error

  “The Ticket Load Balancer is ready to use immediately after installation and can be flexibly adapted to individual requirements.”

• Load balancer scaling Report an error

  “Maintain consistent service quality even as ticket volumes increase.”

Scores citing this record

• The Change & Configuration Manager Service desk, incidents & requests
• The Change & Configuration Manager Pricing transparency
• The MSP Owner Service desk, incidents & requests
• The MSP Owner Pricing transparency
• The Municipal IT Lead Service desk, incidents & requests
• The Municipal IT Lead Pricing transparency
• The Service Desk Lead Service desk, incidents & requests
• The Skeptic Service desk, incidents & requests
• The Solo IT Admin Service desk, incidents & requests