Source
Self-service portal & service catalog — found from sitemap — Matrix42 Service Management
Checked for Matrix42 Service Management on 1 Nov 2026
- Page
- https://docs.matrix42.com/en_US/orders-in-self-service-portal/3386587_service-approvals-approving-or-declining-orders
- Checked
- 1 Nov 2026, 10:18 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:b8a31eb7b91bb0521ac4b5827d7232ac628797d70845573d241380b654c284b0
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
-
Approval deciders Report an error
“This confirmation takes place depending on the selected approval process, for example: through members of the Service Delivery Management role; by the cost center manager; by the order recipient.”
-
Service approvals page Report an error
“All orders pending for approval are listed in the Matrix42 Self Service Portal → Home menu → Decide → Service Approvals navigation area”
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Approval scope Report an error
“In all cases, the decision-maker approves or declines only those services of the placed orders the current user is responsible for.”
-
Single order approval Report an error
“Select "My services" tab to see only those services which require your approval; Select specific services you are about to approve. The rest of the services pending for approval but without the selected checkbox will be declined.”
-
Multiple orders approval Report an error
“use a CTRL+Click shortcut to select multiple orders from the list; click Approve all or Decline all button accordingly”
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Decline reason email Report an error
“If you decide to decline an order, you need to provide a Reason. The reason is sent by email to the person who ordered the service.”
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Approve comment email Report an error
“If you approve an order, you need to enter a Comment and it will also be sent to the person who ordered the service.”
-
Approval attachments Report an error
“drag and drop your attachments onto the Drop Here placeholder or click the Drop Here placeholder and select files to attach from your device.”
Scores citing this record
- The Change & Configuration Manager Change, problem & release management
- The Change & Configuration Manager Self-service portal & service catalog
- The MSP Owner Self-service portal & service catalog
- The Municipal IT Lead Self-service portal & service catalog
- The Service Desk Lead Self-service portal & service catalog
- The Skeptic Change, problem & release management
- The Skeptic Self-service portal & service catalog
- The Solo IT Admin Self-service portal & service catalog