Self-service portal & service catalog — found from sitemap — OTOBO

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Facts read from this source

• Self service purpose Report an error

  “The OTOBO Self-Service Portal is an easily accessible platform for employees, customers, and partners to request IT- and enterprise services from internal and external service providers, access your knowledge base, and create incidents or service requests.”

• Corporate design customization Report an error

  “The interface is easily customizable to match your organization’s corporate design.”

• Availability 24 7 Report an error

  “Self-service is available 24/7/365, providing support to your users even outside regular business hours.”

• Flexible ticket forms Report an error

  “Flexible and runtime-adjustable ticket forms ensure a concise and flexible inquiry of the relevant information for each specific request type.”

• Authentication integration Report an error

  “To authenticate users, you can integrate one or more authentication systems, such as Active Directory, LDAP, or a customer database with OTOBO.”

• SSO Report an error

  “Even more convenient for your users is access via Single Sign-On (SSO), e.g., in conjunction with Kerberos.”

• Dashboard widgets Report an error

  “Keep users informed and customize the self-service dashboard to your individual needs using widgets, such as:”

• Knowledge base widget Report an error

  “Knowledge Base – optional direct access to the knowledge base or selected FAQ articles”

• Service catalog widget Report an error

  “Enterprise Service Catalog – access to all enterprise services for which the user is authorized”

• Ticket overview widget Report an error

  “Ticket Overview – clear display of all current tickets of the user with ticket status”

• News ticker widget Report an error

  “News Ticker – freely configurable scrolling text providing updates on current events, such as major disruptions with central impact”

• Service catalog authorization visibility Report an error

  “To maintain concise views, users only see the services for which they have been authorized.”

• Service catalog scope Report an error

  “employees and customers gain quick and straightforward access to the OTOBO service catalog and offerings from all enterprise-wide service providers, such as IT, HR, facilities management, or fleet management.”

• Knowledge base access Report an error

  “Employees, customers, and partners gain access to the knowledge base through the self-service portal, which contains documented answers to frequently asked questions, troubleshooting tips, guides, manuals, or product information.”

• Knowledge base ticket suggestions Report an error

  “Via keywords, users are pointed to relevant articles during ticket creation as well.”

• Multi tenant processing Report an error

  “Limit the visibility of tickets, services, or content areas of the knowledge base to specific customers or organizational units to ensure multi-tenant processing of operations, without allowing them to view the tickets and data of other units.”

• Rest soap API Report an error

  “Through open standards and a powerful REST/SOAP API, you can seamlessly integrate adjacent systems and external data sources with the self-service portal and automate your service processes flexibly.”

• Itsm access Report an error

  “Through the self-service portal, you provide employees with quick and easy access to all IT services, documented solution knowledge, and an overview of all their previously opened tickets.”

• Csm integration Report an error

  “The self-service portal is seamlessly integrated into the Customer Service Management, providing all customers, partners, and service providers with the opportunity for convenient interaction with your service organization.”

• Esm platform Report an error

  “Whether it’s IT services, HR services, service requests for Facility Management, or maintenance orders for field service workers – everything is managed through a unified platform.”

• Security contact Report an error

  “Report a security issues: security@otobo.org”

2 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The Change & Configuration Manager Self-service portal & service catalog
• The Change & Configuration Manager Deployment, integrations & multi-client operation
• The MSP Owner Self-service portal & service catalog
• The MSP Owner Deployment, integrations & multi-client operation
• The Municipal IT Lead Service desk, incidents & requests
• The Municipal IT Lead Self-service portal & service catalog
• The Municipal IT Lead Deployment, integrations & multi-client operation
• The Service Desk Lead Self-service portal & service catalog
• The Service Desk Lead Deployment, integrations & multi-client operation
• The Skeptic Self-service portal & service catalog
• The Skeptic Deployment, integrations & multi-client operation
• The Solo IT Admin Self-service portal & service catalog
• The Solo IT Admin Deployment, integrations & multi-client operation