Self-service portal & service catalog — found from sitemap — OTOBO

Cited by

Facts read from this source

• Service catalog overview Report an error

  “The OTOBO service catalog is an organized, searchable, digital overview of all IT and departmental services.”

• Benefits list Report an error

  “Enhanced Transparency The service catalog provides a clear overview of all available services, including both IT and non-IT services.”

• Workflow automation Report an error

  “Define events, schedules, external system triggers, conditions, and rules to automate workflows in the service portal.”

• Multi step approvals Report an error

  “Order processes with multi-step approval stages, handling of goods procurement, and receipt verification are typical examples of automated processes which can be started from the OTOBO service catalog.”

• Additional capabilities Report an error

  “Categorizing services Meaningful service descriptions Defining access authorizations for services Keep track of your Service Level Agreements (SLA) Setting up approval processes Search for and filter services Keep users informed on service disruptions”

• Itsm integration Report an error

  “Incident management tickets can be created as well as service requests, while change requests, configuration management, service level management, and the knowledge database are closely linked to enhance the efficiency and effectiveness of service delivery.”

• Csm integration Report an error

  “Customers can access the service catalog via the service portal to request services. Workflow automation enhances the efficiency of service delivery”

• Security contact Report an error

  “Report a security issues: security@otobo.org”

• Channels Report an error

  “Support Portal Consulting Training Support Managed Services Customizing OTRS Migration Find a Partner”

1 fact read from this page is not shown because it could not be confirmed on the page as captured.

Scores citing this record

• The Change & Configuration Manager Change, problem & release management
• The Change & Configuration Manager Self-service portal & service catalog
• The MSP Owner Change, problem & release management
• The MSP Owner Self-service portal & service catalog
• The Municipal IT Lead Change, problem & release management
• The Municipal IT Lead Self-service portal & service catalog
• The Service Desk Lead Service desk, incidents & requests
• The Service Desk Lead Change, problem & release management
• The Service Desk Lead Self-service portal & service catalog
• The Skeptic Self-service portal & service catalog
• The Solo IT Admin Change, problem & release management
• The Solo IT Admin Self-service portal & service catalog