Deployment, integrations & multi-client operation — found from sitemap — OTOBO

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Facts read from this source

• Otrs fork Report an error

  “OTOBO is a fork of the OTRS 6 Community Edition. It has been actively developed by the community and developers since 2019, while the development of the OTRS 6 Community Edition has been discontinued.”

• Open source Report an error

  “Der Source Code von OTOBO ist und bleibt zu 100% Open Source und steht Ihnen frei zur Verfügung, ohne Diskussionen.”

• Deployment options Report an error

  “OTOBO können Sie On-Premise oder als Managed Service aus der Cloud betreiben.”

• Self service portal Report an error

  “Im Self-Service Portal für Mitarbeiter und Kunden haben wir diese bereits umgesetzt.”

• Migration tool Report an error

  “If you plan to handle the migration of your OTRS system on your own, the migration tool assists you and guides you step by step through the process.”

• Migration data preserved Report an error

  “Your data move with you, nothing is lost. After the migration, all data from your legacy OTRS are available again in OTOBO. The data in your original OTRS system remain unchanged during the migration.”

• Migration independence Report an error

  “The migration tool is server, location, operating system, and database independent.”

• Migration database switch Report an error

  “So, you can also switch to a new application server, a different operating system, or from an Oracle database to MySQL during the migration.”

• Docker migration Report an error

  “All migration strategies work for both Docker-based and native installations. Since version 10.0.7, we recommend installation via Docker.”

• Oracle migration Report an error

  “Migration from an Oracle-based OTRS installation to an Oracle-based OTOBO installation is technically possible, but for performance reasons, we recommend using MariaDB or PostgreSQL.”

• Otrs legacy migration Report an error

  “From your starting version, update OTRS until you reach the OTRS 6 system state. From OTRS 6 onwards, migration is possible via the interface of the migration tool.”

• Otrs 7 8 migration Report an error

  “For the migration of all OTRS versions after version OTRS 6 Community Edition, adjustments to the migration tool are required. The effort is determined individually for each case.”

• Migration service Report an error

  “We are happy to take care of the migration of your system for you. We will determine the appropriate strategy together in advance”

• Migration scheduling Report an error

  “Can downtime during business hours be tolerated, or does the migration need to take place in the evening or on the weekend?”

• Performance optimization Report an error

  “In the review after the migration, we ensure that your system is optimally configured and that you are familiar with and able to utilize the new features.”

• Security contact Report an error

  “Report a security issues: security@otobo.org”

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