Deployment, integrations & multi-client operation — found from sitemap — OTOBO

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Facts read from this source

• Case study migration otrs6 Report an error

  “following the end of life of OTRS 6, the data centre at Clausthal University of Technology chose OTOBO as a powerful open-source solution – benefiting from a smooth rollout, a familiar interface, and noticeably improved collaboration.”

• Complete data migration Report an error

  “Complete data migration – including all messages, relationships and users”

• No licensing fees Report an error

  “No licensing fees – no agent-based pricing, no hidden costs or add-ons, and a test system included in the service agreement”

• No cloud requirement Report an error

  “Full control – open-source foundation, no cloud requirement and no vendor lock-in”

• No training required Report an error

  “Familiar usability – no additional training required for agents”

• Customer portal Report an error

  “In addition to the hotline and email, tickets can now be created and viewed via the customer portal, which features a completely redesigned interface.”

• Queues and custom statuses Report an error

  “Individually configured queues separate different areas of responsibility, while additional statuses – such as “Review needed” – help structure workflows and improve visibility when feedback is delayed.”

• Services and slas Report an error

  “Services and SLAs have replaced the previous prioritisation model, leading to more reliable processing times. Escalation mechanisms automatically flag tickets at risk of exceeding deadlines.”

• Response templates Report an error

  “response templates provide standardised answers to recurring requests and support consistent communication”

• Faq module Report an error

  “more complex technical topics and operational procedures are recorded in the FAQ module”

• Workflow engine Report an error

  “further automation of processes using the workflow engine, expanding ITSM and asset management capabilities, and introducing a Kanban board to simplify dispatching are all on the agenda.”

• Design package Report an error

  “The prepared TU Clausthal design package with logo and CI was activated”

• Security contact Report an error

  “Report a security issues: security@otobo.org”

• Source code owner Report an error

  “The Source Code Owner and Maintainer of OTOBO.”

• Service offerings Report an error

  “Support Portal Consulting Training Support Managed Services Customizing OTRS Migration Find a Partner”

• Github Report an error

  “OTOBO@GitHub”

2 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The Change & Configuration Manager Service desk, incidents & requests
• The Change & Configuration Manager European sovereignty
• The Change & Configuration Manager Pricing transparency
• The MSP Owner Service desk, incidents & requests
• The MSP Owner Pricing transparency
• The Municipal IT Lead Service desk, incidents & requests
• The Municipal IT Lead Self-service portal & service catalog
• The Municipal IT Lead Deployment, integrations & multi-client operation
• The Municipal IT Lead Pricing transparency
• The Service Desk Lead Service desk, incidents & requests
• The Service Desk Lead Pricing transparency
• The Skeptic Service desk, incidents & requests
• The Skeptic Pricing transparency
• The Solo IT Admin Service desk, incidents & requests
• The Solo IT Admin Pricing transparency