Terms of service — Checkly

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• Contracting entity Report an error

  “Checkly Inc. with a principal place of business at One Boston Place, suite 2600, Boston, MA, U.S.A., 02108 and its affiliates”

• Governing law Report an error

  “This Agreement shall be governed by and construed under the laws of the State of New York, U.S.A., without regard to the conflicts of laws provisions thereof.”

• Jurisdiction Report an error

  “Exclusive jurisdiction and venue for actions related to these Terms will be the courts located in New York, New York, and both parties consent to the jurisdiction of such courts with respect to any such actions.”

• Service type Report an error

  “"Service" means the software-as-a-service products specified in the Order as further described in the Documentation”

• Ordering model Report an error

  “"Order" means Checkly's quote accepted by Customer via an ordering document submitted to Checkly or via subscription on the Site, to order the Service”

• Service changes refund Report an error

  “Checkly reserves the right to modify or discontinue any part of the Service at any time, provided that in the event such modification or discontinuance materially reduces the functionality of the Service, Customer may terminate this agreement by written notice to Checkly, and Checkly shall provide Customer with a pro-rated refund of any pre-paid fees for Service not performed by the effective date of termination.”

• Use restrictions sensitive data Report an error

  “send, store or process in the Service any personal health data, credit card data, personal financial data or other such sensitive or personal data”

• Restrictions no resale Report an error

  “sell, resell, encumber, rent, lease, time-share, distribute, transfer or otherwise use or exploit or make available any of the Service to or for the benefit of any third party”

• Customer content license Report an error

  “Customer hereby grants Checkly a worldwide, non-exclusive, royalty-free, fully paid-up license to use, reproduce, perform, display, modify, and distribute the Customer Content in connection with providing the Service to Customer hereunder.”

• Usage data license Report an error

  “Customer hereby grants to Checkly and its Affiliates an irrevocable, perpetual, world-wide, paid-up, royalty-free license to use the Usage Data, including all intellectual property rights relating thereto. Any Usage Data distributed to third parties by Checkly will be in aggregate form only and will not identify Customer or its Authorized Users.”

• Feedback license Report an error

  “Customer hereby grants to Checkly a perpetual, irrevocable, royalty-free right and license to use such Feedback for any purpose”

• DPA Report an error

  “the Parties shall comply with the Data Processing Addendum located at https://www.checklyhq.com/privacy which in such case is hereby incorporated into these Terms.”

• Privacy laws Report an error

  “complies with applicable laws and regulations including (where applicable) the EU General Data Protection Regulation (2016/679) ("GDPR"), any applicable laws of EU member states implementing the GDPR, and the California Consumer Privacy Act”

• Security measures Report an error

  “Checkly shall (i) ensure that is has in place reasonably appropriate administrative, physical and technical measures designed to protect the security and confidentiality of Customer Content”

• Fees nonrefundable Report an error

  “all Service fees are non-refundable and payable in advance unless otherwise set forth in the Order.”

• Late charge Report an error

  “Any amounts arising in relation to these Terms not paid when due will be subject to a late charge of one and one-half percent (1 1/2 %) per month on the unpaid balance or the maximum rate allowed by law, whichever is less.”

• Fee change notice Report an error

  “Checkly may change its fees for the Service at any time and from time to time upon thirty (30) days prior written notice, which may be given by publication on the Site.”

• Taxes Report an error

  “The fees for the Service are exclusive of any excise, sales, use, gross-turnover, value added, goods and services tax or other similar types of indirect taxes, duties or tariffs”

• Policy Report an error

  “Checkly will provide Customer with support for Customer's use of the Service in accordance with Checkly's then applicable support policy as described on the Site under [insert link], or as otherwise specified on the Order.”

• Availability commitment Report an error

  “Checkly will use commercially reasonable efforts to maintain the Service availability, subject to downtimes resulting from maintenance, repairs and upgrades. Checkly will attempt to notify Customer electronically via the Service in advance of any planned downtime.”

• Liability cap Report an error

  “IN NO EVENT WILL THE AGGREGATE LIABILITY OF EACH PARTY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER HEREUNDER FOR THE SERVICE GIVING RISE TO THE LIABILITY IN THE TWELVE MONTHS PRECEDING THE FIRST INCIDENT”

• Warranty disclaimer Report an error

  “CHECKLY HEREBY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO THE SERVICE, INCLUDING ALL IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, INTEGRATION, MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, RELIABILITY, OR THAT THE SERVICE'S OPERATION WILL BE UNINTERRUPTED OR ERROR-FREE”

• Indemnification Report an error

  “Customer shall defend, indemnify and hold harmless Checkly, its Affiliates, and its and their respective directors, officers, managers, employees, customers, agents, successors and assigns from and against any damages, liabilities, losses, and costs, including reasonable attorney's fees, arising from or relating to any third party claim based on”

• Post termination deletion Report an error

  “Upon termination or expiration of these Terms: (i) Customer will have no further right to access or use the Service; and (ii) any Customer Content contained on the Service may be deleted by Checkly.”

• Termination cure period Report an error

  “These Terms may be terminated by either party if the other party materially breaches a provision of these Terms (other than the Use Restrictions) and fails to cure such breach within thirty (30) days after receiving written notice of such breach from the non-breaching party (ten (10) days in the case of non-payment).”

• Modification notice Report an error

  “If Checkly makes a material change to these Terms, Checkly will inform Customer by e-mail to the e-mail address(es) noted on the Order (or subsequently designated by Customer in writing as a contact for notifications from Checkly), or through a banner or other prominent notice within the Service, or through the Checkly support platform.”

• Publicity Report an error

  “Customer hereby consents to inclusion of its name and logo in client lists and marketing materials that may be published as part of Checkly's marketing and promotional efforts.”

• Assignment Report an error

  “This Agreement and the rights and obligations hereunder may not be assigned, in whole or in part, by Customer without Checkly's written consent. Checkly may freely assign this Agreement and its rights and obligations hereunder”

• Last modified Report an error

  “Last modified: Oct 28, 2026”

• Monitoring capabilities Report an error

  “DETECT Uptime Monitoring Heartbeat Monitoring Synthetic Monitoring Testing API Monitoring Playwright Checks Downtime Detector COMMUNICATE Status Pages Alerts RESOLVE AI Root Cause Analysis Traces”

• Infrastructure as code Report an error

  “MONITORING AS CODE What is Monitoring as Code? Checkly CLI Agent Skills Terraform Provider All Integrations Pulumi Provider”

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