Features page (self-service portal) — SysAid

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Facts read from this source

• Incident submission customization Report an error

  “With this feature, you’ll be able to customize your incident form and maintain full control over what goes into it.”

• Ticket templates Report an error

  “Choose a pre-populated service record template for common issues Automatically load pre-populated templates based on the ticket’s category”

• Urgency selection Report an error

  “Indicate the urgency of the issue they’re facing”

• Faq database Report an error

  “Use a self-service FAQ database with the answers to common questions Provide easy “how-to” instructions and videos, so end users can quickly and easily resolve issues by themselves”

• Hotkey screenshot video Report an error

  “This hotkey can also be configured to take a screenshot of the screen they are viewing, or even create a short video of the issue, which is automatically attached to the newly opened ticket.”

• Drag drop attachments Report an error

  “End users can also use drag n’ drop to attach other relevant files for reference or review.”

• Codeless customization Report an error

  “From themes to banners to company logos to all-inclusive UI elements, determine which widgets are displayed.”

• Multi source search Report an error

  “Easily locate what you’re looking for with a consolidated multi-source search that returns itemized and detailed results that can be custom filtered”

• Toolbox items Report an error

  “Out-of-the-box and custom toolbox items for easy access to commonly used service record templates, knowledge base articles, or external URLs.”

• Password reset unlock Report an error

  “Reset domain passwords Unlock accounts”

• Portal capabilities Report an error

  “Submit incidents and request services Access self-service FAQs View and monitor existing tickets Participate in ITIL workflows Update profile settings View supervised employees’ tickets”

• Guest access chat announcements Report an error

  “Chat with IT support people Access self-service portal as a guest”

• Asset attachment Report an error

  “This takes them into the self-service portal and automatically attaches their unique asset details to the submitted ticket.”

Scores citing this record

• The Change & Configuration Manager Service desk, incidents & requests
• The Change & Configuration Manager Self-service portal & service catalog
• The MSP Owner Service desk, incidents & requests
• The MSP Owner Self-service portal & service catalog
• The Municipal IT Lead Service desk, incidents & requests
• The Municipal IT Lead Assets, CMDB & discovery
• The Municipal IT Lead Self-service portal & service catalog
• The Service Desk Lead Service desk, incidents & requests
• The Service Desk Lead Self-service portal & service catalog
• The Skeptic Self-service portal & service catalog
• The Solo IT Admin Service desk, incidents & requests
• The Solo IT Admin Self-service portal & service catalog