Data processing agreement (dpa) — SysAid

Cited by

Facts read from this source

• DPA exists Report an error

  “SysAid Data Processing Addendum (“DPA”)”

• Sensitive data restricted Report an error

  “The Parties agree that the Service is not intended for the processing of Sensitive Data, and that if Customer wishes to use the Services to process Sensitive Data, it must first obtain SysAid’s explicit prior written consent and potentially enter into additional agreements.”

• Data locality Report an error

  “Data that SysAid Processes for You will be stored as locally as possible and will otherwise process data in accordance with SysAid’s Privacy Policy; to learn where Your data is stored, see here.”

• Breach notification Report an error

  “will notify Customer without undue delay after becoming aware of the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Customer’s Personal Data”

• Audit rights Report an error

  “SysAid shall allow for and may contribute to audits, in no event more than once a year, with prior notification of at least 20 business days, including inspections, conducted by You or another auditor mandated by You”

• Liability cap Report an error

  “shall be limited to the amounts paid to SysAid under the Agreement within twelve (12) months preceding the event that gave rise to the claim”

• List published Report an error

  “Our current list of sub-processors is:”

• Objection window Report an error

  “notifying SysAid promptly in writing within three (3) business days after receipt of SysAid’s notice”

• Notification opt in Report an error

  “You shall send an email to SysAid’s customer support team with the subject SUBSCRIPTION TO SUB-PROCESSOR NOTIFICATION.”

• Subprocessor list prefilled Report an error

  “SysAid’s current Sub-processor list is in Exhibit A and it is hereby approved by You.”

• Return deletion Report an error

  “Upon termination or expiration of the Agreement, SysAid shall (at Customer’s election) return or to the fullest extent technically feasible delete all Customer Data in its possession or control.”

• Data subject request assistance Report an error

  “SysAid shall endeavor to assist You insofar as practicable, to comply with Your said obligations with respect to such Data Subject requests at Your sole expense.”

• Dpia assistance Report an error

  “at Your request, SysAid will provide such documents as are generally available for the Services (for example Certifications). Any additional assistance shall be mutually agreed between the parties and SysAid has the right to charge You for any reasonable costs for such assistance.”

• CCPA no sale Report an error

  “To the extent that the Personal Data is subject to the CCPA, SysAid shall not sell or share Customer’s Personal Data.”

• Scc EU jurisdiction Report an error

  “The Parties agree that the Standard Contractual Clauses shall be governed by the laws of the Republic of Ireland; and (vi) In Clause 18(b) the Parties choose the courts of the Republic of Ireland, as their choice of forum and jurisdiction.”

• Scc UK jurisdiction Report an error

  “The Parties agree that the Standard Contractual Clauses shall be governed by the laws of England and Wales; and (v) In Clause 18(b) the Parties choose the courts of England and Wales.”

• Data stays within customer scope Report an error

  “such audits and/or inspections shall not contain any information, including without limitation, Personal Data that does not belong to You.”

• Security measures GDPR art32 Report an error

  “SysAid shall implement and maintain industry-standard and otherwise appropriate technical and organizational measures pursuant to Article 32 of the GDPR”

4 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The Change & Configuration Manager European sovereignty
• The MSP Owner European sovereignty
• The Municipal IT Lead European sovereignty
• The Service Desk Lead European sovereignty
• The Skeptic European sovereignty
• The Solo IT Admin European sovereignty