Terms of service — Hyperping

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Facts read from this source

• Entity Report an error

  “Hyperping SAS ("Hyperping", "we", "us", or "our"), a company incorporated under French law, registered at 50 Avenue des Champs-Élysées, 75008 Paris, France.”

• Terms updated Report an error

  “Last updated: February 19, 2026”

• Monitoring types Report an error

  “Uptime and availability monitoring (HTTP, keyword, ping, port, heartbeat)”

• Browser checks Report an error

  “Synthetic browser monitoring (end-to-end checks)”

• Ssl monitoring Report an error

  “SSL certificate monitoring”

• Cron monitoring Report an error

  “Cron job monitoring”

• Status pages Report an error

  “Public and private status pages”

• Incident management Report an error

  “Incident management, on-call scheduling, and escalation policies”

• Alert channels Report an error

  “Multi-channel alerting (email, SMS, phone calls, Slack, Microsoft Teams, Discord, Telegram, Google Chat, PagerDuty, OpsGenie, Jira, webhooks)”

• API access Report an error

  “API access for programmatic interaction”

• Plans Report an error

  “Hyperping offers several subscription plans (Free, Essentials, Pro, Business, and Enterprise)”

• Billing cycle Report an error

  “Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select. Annual plans are billed for the full year upfront at the discounted rate shown at the time of purchase.”

• Currency Report an error

  “All fees are stated in USD unless otherwise specified.”

• Taxes Report an error

  “All fees are exclusive of applicable taxes (including VAT).”

• Payment processor Report an error

  “All payments are processed through Stripe.”

• Refunds Report an error

  “Annual subscriptions: If you cancel within the first 14 days, we will provide a full refund. After 14 days, annual subscriptions are non-refundable”

• SLA uptime Report an error

  “Hyperping commits to a 99.9% monthly uptime for our monitoring and alerting infrastructure for customers on paid plans.”

• SLA exclusions Report an error

  “The uptime commitment does not apply to: (a) scheduled maintenance windows communicated in advance; (b) force majeure events; (c) issues caused by your equipment, software, or network connectivity; (d) features labeled as "beta" or "preview"; or (e) free plan accounts.”

• DPA Report an error

  “To the extent that Hyperping processes personal data on your behalf, the terms of our Data Processing Agreement apply and are incorporated into these Terms by reference.”

• Export Report an error

  “You may export your data at any time through our API or by contacting support. Upon termination of your account, you will have 30 days to export your data before it is deleted.”

• Liability cap Report an error

  “SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO HYPERPING IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED EUROS (€100).”

• Governing law Report an error

  “These Terms are governed by the laws of France, without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the courts of Paris, France”

• Min age Report an error

  “You must be at least 16 years of age and capable of forming a binding contract to use our Services.”

• Price change notice Report an error

  “We may change our pricing with at least 30 days' prior notice.”

• Inactivity deletion Report an error

  “(d) if your account has been inactive for more than 24 months.”

• Third party Report an error

  “The Services may integrate with third-party applications and services (e.g., Slack, PagerDuty, Microsoft Teams).”

Scores citing this record

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• The Agency Developer Pricing transparency
• The Customer Support Lead Uptime reports, data & the vendor's own reliability
• The Customer Support Lead Pricing transparency
• The E-Commerce Operations Manager Alerting, escalation & on-call
• The E-Commerce Operations Manager Uptime reports, data & the vendor's own reliability
• The E-Commerce Operations Manager Pricing transparency
• The SaaS Platform Engineer Alerting, escalation & on-call
• The SaaS Platform Engineer Uptime reports, data & the vendor's own reliability
• The SaaS Platform Engineer Pricing transparency
• The Information Security Officer Alerting, escalation & on-call
• The Information Security Officer Uptime reports, data & the vendor's own reliability
• The Information Security Officer Pricing transparency
• The Skeptic Uptime reports, data & the vendor's own reliability
• The Skeptic Pricing transparency