Privacy policy — Hyperping

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Facts read from this source

• Entity Report an error

  “Hyperping SAS ("Hyperping", "we", "us", or "our") is a company incorporated under French law, registered at 50 Avenue des Champs-Élysées, 75008 Paris, France. We act as the data controller for personal information collected through our services.”

• Policy updated Report an error

  “Last updated: February 19, 2026”

• Stripe pcidss Report an error

  “Stripe: Payment processing. Processes and stores credit card information, billing addresses, and transaction data. We do not have access to your full credit card details. Stripe is PCI-DSS Level 1 certified.”

• Hosting Report an error

  “DigitalOcean: Primary hosting and database infrastructure, located in the EU (Frankfurt, Germany).”

• Aws Report an error

  “Amazon Web Services (AWS): Monitoring infrastructure, object storage (S3), and additional compute capacity. Used for distributed monitoring from multiple global regions.”

• Scaleway Report an error

  “Scaleway: EU-based monitoring infrastructure providing additional redundancy.”

• Vercel cloudflare Report an error

  “Vercel: Hosting platform for customer status pages and our marketing website. Cloudflare: Content delivery network (CDN), DDoS protection, and SSL/TLS certificate management.”

• Communications Report an error

  “Twilio: SMS and phone call notifications. Processes phone numbers to deliver alerts. SendGrid (Twilio): Email delivery.”

• SSO Report an error

  “WorkOS: Enterprise SSO integration (SAML, Okta, Azure AD) for customers on Business and Enterprise plans.”

• Analytics Report an error

  “Segment: User analytics and event tracking to understand product usage and improve our service. Sentry: Error tracking and performance monitoring.”

• List URL Report an error

  “A complete list of our sub-processors is available at hyperping.com/subprocessors.”

• Transfers Report an error

  “Your personal data is primarily stored and processed in the European Union (Frankfurt, Germany). However, some of our sub-processors are based in the United States or operate globally.”

• Transfer mechanisms Report an error

  “Standard Contractual Clauses (SCCs) approved by the European Commission The EU-US Data Privacy Framework, where applicable”

• Retention inactive accounts Report an error

  “Inactive accounts: Deleted after 2 years of inactivity”

• Retention closed accounts Report an error

  “Closed accounts: Personal data deleted within 30 days of account closure, with complete removal from backups within 90 days”

• Retention uptime Report an error

  “Uptime data and logs: Retained for 2 years for historical reporting”

• Retention billing Report an error

  “Billing records and invoices: Retained for 10 years as required by French accounting law”

• Retention backups Report an error

  “Our main database is backed up automatically every day, and each backup is retained for 7 days, with point-in-time recovery within those 7 days Weekly and monthly backups: None are kept”

• Deletion SLA Report an error

  “Delete your personal data from our active systems within 30 days Remove your data from backup systems within 90 days”

• Rights response days Report an error

  “We will respond within 30 days and may request additional information to verify your identity.”

• Privacy contact Report an error

  “Email: hello@hyperping.io In-App Support: Use the chat support within the Hyperping application”

• Security measures Report an error

  “We implement appropriate technical and organizational measures to protect your personal information, including encryption at rest and in transit, access controls, regular security assessments, and secure data center infrastructure.”

• Breach notification Report an error

  “We will notify you and any applicable regulator of a breach where we are legally required to do so.”

• Children age Report an error

  “Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.”

• Cnil Report an error

  “In France, this is the Commission Nationale de l'Informatique et des Libertés (CNIL).”

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Scores citing this record

• The Agency Developer Status pages & incident communication
• The Agency Developer Uptime reports, data & the vendor's own reliability
• The Agency Developer European sovereignty
• The Customer Support Lead Uptime reports, data & the vendor's own reliability
• The Customer Support Lead European sovereignty
• The E-Commerce Operations Manager Status pages & incident communication
• The E-Commerce Operations Manager Uptime reports, data & the vendor's own reliability
• The E-Commerce Operations Manager European sovereignty
• The SaaS Platform Engineer Uptime reports, data & the vendor's own reliability
• The SaaS Platform Engineer European sovereignty
• The Information Security Officer Uptime reports, data & the vendor's own reliability
• The Information Security Officer European sovereignty
• The Skeptic Uptime reports, data & the vendor's own reliability
• The Skeptic European sovereignty