Features page (GDPR) — Oh Dear

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Facts read from this source

• Monitoring data Report an error

  “Oh Dear is Belgian, stores monitoring data in Belgium, and publishes its DPA and subprocessor list.”

• Entity jurisdiction Report an error

  “Oh Dear is Belgian”

• DPA available Report an error

  “Every customer can use the pre-signed PDF. A countersigned copy is available on request.”

• Subprocessor list public Report an error

  “The subprocessor list is public and kept current. It shows which subprocessors sit outside the EU, including US subprocessors.”

• List Report an error

  “Combell BELGIUM ClickHouse Cloud EU REGION AWS · DigitalOcean · Vultr US PROVIDERS”

• Flare Report an error

  “error tracking by Flare (Belgium)”

• Mailcoach Report an error

  “newsletters via Mailcoach (Belgium)”

• Scc transfers Report an error

  “Transfers outside the EU rely on the Standard Contractual Clauses (Decision 2021/914), in line with EDPB guidance on international transfers.”

• ISO 27001 Report an error

  “Combell is certified ISO 27001 and ISO 27701. Those certificates cover Combell's hosting. They are not Oh Dear certificates.”

• SOC 2 Report an error

  “No. Oh Dear does not hold SOC 2.”

• SLA Report an error

  “No. Oh Dear does not offer a formal SLA.”

• Cloud act Report an error

  “Probe nodes, backups and check reports run on US providers, so Oh Dear does not claim immunity from the US CLOUD Act either.”

• Uptime check frequency Report an error

  “That is why Oh Dear checks from several locations worldwide, every minute.”

• Check location choice Report an error

  “Pick a primary check location per monitor, under Settings > Uptime check > Check location. There are cities on six continents, and in Europe: Frankfurt, Paris, London and Stockholm.”

• Probe providers Report an error

  “Uptime probe nodes · AWS, DigitalOcean, Vultr Worldwide.”

• Double check before alert Report an error

  “When the primary location sees a failure, a different location checks again before you are alerted.”

• Performance metrics hosting Report an error

  “Performance metrics are stored in ClickHouse Cloud's EU region.”

• Backups hosting Report an error

  “Backups and check reports · AWS Global.”

• Cdn protection Report an error

  “CDN and DDoS protection · Cloudflare Global.”

• Included all plans Report an error

  “GDPR uptime monitoring is included on every plan. The DPA is available to every customer, no enterprise plan required, and SSO is on every plan.”

• Pricing model Report an error

  “You pay for the number of sites, not per feature.”

• Free trial Report an error

  “10-DAY FREE TRIAL · NO CREDIT CARD REQUIRED”

• SSO Report an error

  “Oh Dear supports SAML 2.0, and you can require SSO for everyone except the team owner.”

• Modules included Report an error

  “every plan includes uptime, performance, SSL, cron job, DNS and domain monitoring, plus a status page on your own domain.”

• Deletion Report an error

  “The team owner can cancel the subscription and delete the team in Team settings.”

• Invoice retention Report an error

  “Invoices are kept under Belgian bookkeeping law and pseudonymized after the retention period.”

• Erasure requests Report an error

  “Oh Dear handles formal erasure requests by email”

• Public sector customers Report an error

  “Oh Dear monitors websites for official government bodies in Belgium and the Netherlands.”

• Public probe ips Report an error

  “The probe addresses are public if you need to allow the traffic: used IPs.”

• One check two locations Report an error

  “ONE CHECK, TWO LOCATIONS”

Scores citing this record

• The Agency Developer API, monitoring as code & team administration
• The Agency Developer Uptime reports, data & the vendor's own reliability
• The Agency Developer European sovereignty
• The Customer Support Lead Checks, locations & failure confirmation
• The Customer Support Lead API, monitoring as code & team administration
• The Customer Support Lead Uptime reports, data & the vendor's own reliability
• The Customer Support Lead European sovereignty
• The E-Commerce Operations Manager API, monitoring as code & team administration
• The E-Commerce Operations Manager Uptime reports, data & the vendor's own reliability
• The E-Commerce Operations Manager European sovereignty
• The E-Commerce Operations Manager Pricing transparency
• The SaaS Platform Engineer Checks, locations & failure confirmation
• The SaaS Platform Engineer API, monitoring as code & team administration
• The SaaS Platform Engineer Uptime reports, data & the vendor's own reliability
• The SaaS Platform Engineer European sovereignty
• The SaaS Platform Engineer Pricing transparency
• The Information Security Officer Checks, locations & failure confirmation
• The Information Security Officer API, monitoring as code & team administration
• The Information Security Officer European sovereignty
• The Skeptic Checks, locations & failure confirmation
• The Skeptic Uptime reports, data & the vendor's own reliability
• The Skeptic European sovereignty
• The Skeptic Pricing transparency