Privacy policy — Oh Dear

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Facts read from this source

• Controller Report an error

  “The data controller responsible for your personal data is: Immutable VOF Hemelshoek 277 2590, Berlaar, Belgium VAT number: BE 0699.594.682”

• GDPR Report an error

  “This privacy policy explains how Oh Dear collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and Belgian data protection law.”

• Analytics Report an error

  “We use PostHog to understand how people find Oh Dear and use its features.”

• Primary Report an error

  “Your primary data stays in the EU, stored in Belgium with Combell, an ISO 27001 certified hosting provider.”

• Performance metrics Report an error

  “Performance metrics: Stored in ClickHouse Cloud (SOC 2 Type II, ISO 27001)”

• International transfers Report an error

  “Standard Contractual Clauses (SCCs)”

• Retention account Report an error

  “Account Data: For the duration of your account plus 5 years for legal/tax purposes”

• Retention monitoring Report an error

  “Monitoring Data: According to your subscription plan (typically 1-2 years)”

• Retention communication Report an error

  “Communication Records: 3 years from last interaction”

• Retention technical logs Report an error

  “Technical Logs: Maximum 12 months”

• Retention campaign Report an error

  “Our own signup attribution data is discarded after 30 days if you do not sign up.”

• Complaint authority Report an error

  “lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit/Autorité de protection des données)”

• Data export API Report an error

  “Export anytime: Use our API to export all your monitoring data whenever you need it”

• Deletion on request Report an error

  “Delete on request: Request deletion of your account and all associated data at any time”

• No selling Report an error

  “No data selling: We never sell your data to third parties. Ever.”

• Encryption Report an error

  “Encryption: TLS 1.2+ for all data in transit”

• Access controls Report an error

  “Access controls: Multi-factor authentication required, principle of least privilege”

• Incident response Report an error

  “Incident response: Documented procedures with 24-hour response commitment”

• Breach notification Report an error

  “we will notify you within 72 hours of becoming aware of the breach, as required by GDPR”

• No advertising tracking Report an error

  “We do not use advertising pixels or session recordings.”

• Cookies Report an error

  “We use cookies for account sessions and first-party analytics cookies for PostHog.”

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