Terms of service (names the operating company) — Phare Uptime

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Facts read from this source

• Entity Report an error

  “Phare is incorporated as Lightkeeper OÜ, in Tallinn, Estonia.”

• Governing law Report an error

  “These Terms shall be governed and construed in accordance with the laws of Estonia without regard to its conflict of law provisions.”

• Merchant of record Report an error

  “Phare uses Paddle, as a merchant of record, for the purpose of facilitating payment and the completion of Purchases. Phare does not store your credit card and billing information.”

• Billing cycle Report an error

  “Billing cycles are set on a monthly basis.”

• Metered billing Report an error

  “Phare uses metered billing, you can see all limits on our pricing page. Additional quota is opt-in and only billed if used during the Billing Cycle.”

• Refund window Report an error

  “We offer refunds within 30 days of purchase.”

• Fee change notice Report an error

  “Phare will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.”

• Uptime monitoring Report an error

  “Uptime monitoring data is kept for one year.”

• Uptime retention Report an error

  “Uptime monitoring data is kept for one year.”

• Hobby inactivity deletion Report an error

  “Hobby accounts are deleted after 4 months of inactivity.”

• Failing monitor pause Report an error

  “Monitors that have been failing uninterrupted for more than 48h are automatically paused, with a notification sent to the organization owner.”

• Deletion backups Report an error

  “When an organization is deleted, data is removed from the live database immediately and is fully removed from backups after 3 weeks.”

• Backup schedule Report an error

  “Full backups run every 3 hours and are kept for 3 weeks. Backup data is stored on Scaleway using multi-AZ object storage.”

• Paddle Report an error

  “Phare uses Paddle, as a merchant of record, for the purpose of facilitating payment and the completion of Purchases.”

• Analytics hosting Report an error

  “Hosted in the European Union 🇪🇺 IP addresses anonymized through a Bunny.net proxy Used only for improving the service, not selling ads or resold to data brokers”

• Sms alerts Report an error

  “All SMS messages are strictly transactional: one-time verification codes, and uptime alert notifications based on your configuration. No marketing or promotional SMS are ever sent.”

• Cancellation channels Report an error

  “You can cancel your subscription at any time from the Phare dashboard, or your Paddle customer portal, or by sending an email to support@phare.io.”

• Feedback channels Report an error

  “Send feedback to support@phare.io or join our Discord community.”

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Scores citing this record

• The Agency Developer Uptime reports, data & the vendor's own reliability
• The Agency Developer European sovereignty
• The Agency Developer Pricing transparency
• The Customer Support Lead Uptime reports, data & the vendor's own reliability
• The Customer Support Lead European sovereignty
• The Customer Support Lead Pricing transparency
• The E-Commerce Operations Manager Uptime reports, data & the vendor's own reliability
• The E-Commerce Operations Manager European sovereignty
• The E-Commerce Operations Manager Pricing transparency
• The SaaS Platform Engineer Uptime reports, data & the vendor's own reliability
• The SaaS Platform Engineer European sovereignty
• The SaaS Platform Engineer Pricing transparency
• The Information Security Officer Uptime reports, data & the vendor's own reliability
• The Information Security Officer European sovereignty
• The Information Security Officer Pricing transparency
• The Skeptic Uptime reports, data & the vendor's own reliability
• The Skeptic European sovereignty
• The Skeptic Pricing transparency