Vendor homepage — ManageEngine ServiceDesk Plus

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Facts read from this source

• AI capabilities included all editions Report an error

  “ServiceDesk Plus offers multiple native AI capabilities across all editions without any additional costs”

• Overview modules Report an error

  “ServiceDesk Plus is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments including HR, facilities, and finance.”

• AI providers Report an error

  “Embedded AI-capabilities—powered by proprietary AI-technologies, and other AI-solutions like OpenAI's ChatGPT and Microsoft Copilot”

• Predictive intelligence Report an error

  “Predictive intelligence Swift and accurate ticket triage, routing, assignment, and sentiment analysis through an ML-based prediction engine”

• Virtual support agent Report an error

  “Virtual support agent On-demand handling of end user requests through text and voice conversations on Zia”

• Genai capabilities Report an error

  “GenAI Easy access to public knowledge, low-code script generation, response generation, and summarization of requests through ChatGPT and Microsoft Copilot”

• Standard edition features Report an error

  “Standard Service desk for IT and non-IT teams Incident management Customizable ticket templates Visual ticket lifecycle builder No-code ticket handling automation Self-service portal Knowledge base SLA management and escalations Reporting and live dashboards”

• Professional edition features Report an error

  “Professional Service desk with ITAM capabilities IT service desk Multi-modal asset discovery and import Visual asset lifecycle builder Software asset management Asset loans Asset inventory reports and analytics Purchase and contracts management”

• Enterprise edition features Report an error

  “Enterprise Unified service management platform IT service desk IT asset management Service catalog Problem management Change enablement and release management Change and release workflow builders IT project management CMDB”

• Pinkverify certified practices Report an error

  “distinct PinkVERIFY™ certified practices including AI Capability, IT asset, change, configuration, incident, problem, request, and release and deployment management.”

• Features list Report an error

  “Incident management Problem management Service catalog Change enablement Release management IT asset management CMDB Project management Software asset management Software license management Purchase management Reports and dashboards”

13 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The Change & Configuration Manager Assets, CMDB & discovery
• The Change & Configuration Manager Self-service portal & service catalog
• The MSP Owner Assets, CMDB & discovery
• The MSP Owner Self-service portal & service catalog
• The MSP Owner European sovereignty
• The Municipal IT Lead Assets, CMDB & discovery
• The Municipal IT Lead Self-service portal & service catalog
• The Municipal IT Lead European sovereignty
• The Service Desk Lead Assets, CMDB & discovery
• The Service Desk Lead Self-service portal & service catalog
• The Service Desk Lead European sovereignty
• The Skeptic Service desk, incidents & requests
• The Skeptic Assets, CMDB & discovery
• The Skeptic Self-service portal & service catalog
• The Skeptic European sovereignty
• The Solo IT Admin Service desk, incidents & requests
• The Solo IT Admin Assets, CMDB & discovery
• The Solo IT Admin Self-service portal & service catalog
• The Solo IT Admin European sovereignty