Features page (change management) — ManageEngine ServiceDesk Plus

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Facts read from this source

• Itil certified Report an error

  “Minimize risks and maximize the probability of success of your IT changes using ITIL®-certified best change enablement practices in ServiceDesk Plus”

• Change logging Report an error

  “Log changes with all the contextual data needed, along with comprehensive rollout, backout and implementation plans.”

• Zia risk prediction Report an error

  “Predict change risks automatically with Zia's risk prediction.”

• Change attributes Report an error

  “Categorize changes according to your business needs under change types. Set up Closure Codes for changes as well as custom stages and statuses as you guide them through automated workflows.”

• Cab Report an error

  “Configure CABs to help loop in the right stakeholders for approval, including requesters and technicians.”

• Cmdb integration Report an error

  “While planning or implementing changes, you can refer to CMDB relationships to get an integrated view of the IT assets and services impacted by the change.”

• Change associations Report an error

  “Associate changes with requests and projects and track them across modules.”

• Zia workflow assist Report an error

  “Ask Zia Workflow Assist is a GenAI-powered workflow builder that enables teams to build powerful ITSM workflows with simple conversational prompts.”

• Zia risk training Report an error

  “trained on historic change ticket data, Zia can identify and predict the most accurate change risk value.”

• Change freeze Report an error

  “Schedule Change Freeze and Maintenance Windows to avoid overwhelming your IT team or risking change-led outages.”

• Form rules Report an error

  “Set up bespoke field-level and form-level automations using Form Rules to make your templates dynamic and adaptive to user inputs.”

• Low code automations Report an error

  “Set up automated time-bound actions, automated contextual notifications to the right stakeholders at different events across the change life cycles and trigger condition-based pre-defined automations.”

• Slas Report an error

  “Associate SLAs with sites or templates, along with one response based, and upto four resolution based escalations.”

• Modules Report an error

  “Incident management Problem management Service catalog Change enablement Release management IT asset management CMDB Project management Software asset management Software license management Purchase management Reports and dashboards”

• Copyright Report an error

  “© 2026 Zoho Corporation Pvt. Ltd. All rights reserved.”

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Scores citing this record

• The Change & Configuration Manager Service desk, incidents & requests
• The Change & Configuration Manager Change, problem & release management
• The MSP Owner Change, problem & release management
• The Municipal IT Lead Service desk, incidents & requests
• The Municipal IT Lead Change, problem & release management
• The Service Desk Lead Service desk, incidents & requests
• The Service Desk Lead Change, problem & release management
• The Skeptic Change, problem & release management
• The Solo IT Admin Change, problem & release management
• The Solo IT Admin Self-service portal & service catalog