Terms of service — MultiSafepay

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• Entity Report an error

  “MultiSafepay: MultiSafepay B.V., established and headquartered in Amsterdam (Netherlands) at Vijzelstraat 20 (1017 HK), registered with the Chamber of Commerce under number 34156361”

• Foundation Report an error

  “Foundation: Foundation regarding MultiSafepay Internet payments, legally established in Amsterdam and registered with the Chamber of Commerce under number 34245794.”

• VAT Report an error

  “Mentioned prices are exclusive of VAT.”

• Rate changes Report an error

  “MultiSafepay is authorized to unilaterally change the rates/transaction costs assigned to Merchant.”

• Rate change notice Report an error

  “Merchant will be informed of this change at least two months before the effective date of the change”

• Fine third party rate negotiation Report an error

  “If negotiations take place/have taken place in this way, MultiSafepay may unilaterally terminate the Agreement or calculate a fine of €200 per day of violation.”

• Currency conversion Report an error

  “If there is a currency conversion by MultiSafepay, the costs incurred by MultiSafepay for this will be passed on to Merchant.”

• Fastcheckout guaranteed limit Report an error

  “the MultiSafepay Guaranteed Foundation will refund the User only the total purchase amount, up to a maximum of €200 per order, for the product or products.”

• Fastcheckout guaranteed scope Report an error

  “Fastcheckout Guaranteed only applies to Fastcheckout payments for products sent by mail. Payments for services, access to digital content, and travel tickets (including airline tickets) are not eligible for compensation under the Fastcheckout Guaranteed scheme.”

• Pos system Report an error

  “POS System: The point of sale system used by Merchant and provided by MultiSafepay, regardless of how the point of sale system is provided (purchase or rental or otherwise).”

• Pci dss Report an error

  “Entering into the Cooperation Agreement with MultiSafepay does not release Merchant from its own responsibility for PCI DSS compliance. Merchant is responsible and obliged to ensure that cardholder data (CHD) and card data environment (CDE) are secure.”

• Cvv storage Report an error

  “Transaction information must always be protected from exposure to others and may only be stored for record-keeping purposes. The CVV code must never be stored.”

• GDPR Report an error

  “Use of personal data in violation of applicable privacy legislation, including but not limited to the General Data Protection Regulation (GDPR), or if customers are insufficiently informed as intended in the GDPR;”

• Wwft monitoring Report an error

  “Based on the Wwft, MultiSafepay has the obligation to continuously monitor business relationships.”

• Payout timing Report an error

  “the funds will be transferred by the Foundation MultiSafepay Guaranteed to the bank account of Merchant no later than 1 (to 7) working day(s) after receipt of the funds from the Financial Institution”

• Payout bank requirement Report an error

  “MultiSafepay is only authorized to transfer payments to a European business bank account number of the Merchant whose name matches the name recorded in the Chamber of Commerce extract.”

• EU bank account requirement Report an error

  “Merchant must maintain a business bank account in the European Union in the name of Merchant during the term of the Agreement and up to 6 months after termination of the Agreement.”

• Availability Report an error

  “MultiSafepay will strive to ensure that Merchant can use the MultiSafepay account and POS system 7 days a week and 24 hours a day but cannot guarantee this.”

• Payment methods note Report an error

  “MultiSafepay can disable payment methods at any time, including in connection with complaints/Chargebacks, risks, and/or changes in laws and regulations.”

• Security deposit Report an error

  “MultiSafepay will return the security deposit to Merchant, after deducting amounts owed by Merchant to Financial Institutions, Users, and MultiSafepay and the owed costs, no later than 12 months after the termination date of the Agreement. MultiSafepay is not liable to pay interest to Merchant regarding the holding of the security deposit.”

• Chargeback window Report an error

  “A Chargeback can be reclaimed up to a year after payment.”

• Termination notice multisafepay Report an error

  “MultiSafepay can terminate the Agreement in writing at any time with a notice period of two months.”

• Merchant complaint SLA Report an error

  “the Merchant must contact the User within 2 working days to resolve the complaint. The Merchant must inform MultiSafepay about the handling of the complaint and must resolve the complaint within 14 days.”

• Applicable law Report an error

  “Applicable Law and Competent Court”

• Report dispute window Report an error

  “If Merchant has not disputed the content of the information provided by MultiSafepay about the use of the MultiSafepay account within 14 days after this information can reasonably be deemed to have been received, the content of that information is considered approved by Merchant.”

• New fee introduction Report an error

  “MultiSafepay will inform Merchant at least two months before the effective date of the introduction of a new (periodically due) fee”

• Pdf download Report an error

  “Download this page as PDF”

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