Terms of service — Instatus

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Facts read from this source

• Entity Report an error

  “an agreement between Instatus, Inc., a Delaware corporation ("Instatus", "we", "us")”

• Address Report an error

  “Instatus, Inc., 9450 SW Gemini Dr PMB 30900, Beaverton, Oregon 97008-7105, USA”

• Governing law Report an error

  “The Agreement is governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction”

• Scope Report an error

  “They cover your use of instatus.com, the Instatus dashboard, status pages, monitoring, on-call and incident response features, APIs, mobile apps and integrations”

• Customer data ownership Report an error

  “As between you and us, you own Customer Data. We claim no intellectual property rights in it.”

• Export Report an error

  “You can export your data through the dashboard and the API while your account is active.”

• Deletion after cancellation Report an error

  “we delete Customer Data as described in our Cancellation Policy: within 30 days from our active systems and within 60 days from backups”

• Currency Report an error

  “Unless stated otherwise, fees are in US dollars.”

• Free tier Report an error

  “We may offer a free plan or free trial. When a trial ends you will need to choose a paid plan to keep the paid features. Free plans and trials come with no SLA and no service credits.”

• Billing renewal Report an error

  “Subscriptions renew automatically for the same period (monthly or yearly) until cancelled.”

• Invoice option Report an error

  “Business and Enterprise customers may instead be invoiced directly by Instatus, payable by card or bank transfer within 30 days of the invoice date unless the Order Form says otherwise.”

• Merchant of record Report an error

  “Self-serve orders are processed by our reseller and Merchant of Record, Paddle.com Market Limited ("Paddle"), which handles payment, sales tax, VAT and invoices for those orders.”

• Taxes Report an error

  “Fees do not include taxes. You are responsible for sales tax, VAT, GST and similar taxes on your purchase, except taxes on our net income.”

• Refund yearly Report an error

  “If you cancel a yearly plan, we refund the unused full months.”

• Price change notice Report an error

  “We may change our prices with at least 30 days' notice by email to the account owner. New prices apply from your next renewal after the notice period, never in the middle of a prepaid term.”

• DPA auto apply Report an error

  “we act as your processor (or "service provider") under the Data Processing Addendum, which forms part of these Terms automatically. You don't need to sign anything for it to apply.”

• AI features Report an error

  “Instatus uses artificial intelligence as part of the Service, for example to summarize incidents, translate status page content, draft updates and detect abuse.”

• AI no training on customer data Report an error

  “We do not use Customer Data to train AI models, and we only use AI providers that are contractually barred from training their models on it.”

• Third party Report an error

  “You may connect third-party products such as Slack, Microsoft Teams, Discord, PagerDuty, Jira or your own SMTP, SMS or webhook endpoints.”

• Public pages default Report an error

  “Status pages are public unless you choose a private or audience-specific page.”

• Rate limits Report an error

  “The API is part of the Service. Rate limits apply.”

• Minimum age Report an error

  “You must be at least 18 years old, or the age of majority where you live, to use the Service.”

• Channels Report an error

  “Support is available by email at support@instatus.com and through in-app chat.”

• Priority support Report an error

  “Business and Enterprise plans include priority support.”

• SLA reference Report an error

  “Uptime commitments and service credits are described in our SLA.”

• Beta SLA exclusion Report an error

  “Features marked beta, preview or early access are offered as-is, may change or be removed, and are excluded from the SLA.”

• Liability cap Report an error

  “each party's total liability arising out of or relating to the Agreement is limited to the amounts you paid or owe for the Service in the 12 months before the event giving rise to the liability, or US $100 if you use only free plans.”

• Service discontinuation Report an error

  “If we ever stop offering the Service, we will give at least 90 days' notice and refund prepaid fees for the period after shutdown.”

• Terms change notice Report an error

  “If a change materially reduces your rights or increases your obligations, we will email the account owner at least 30 days before it takes effect.”

• Suspension late payment Report an error

  “If an amount is still unpaid 7 days after we first notify you, we may suspend paid features until it is paid.”

• Material feature removal Report an error

  “If we remove a material feature from a paid plan during your subscription term, we will give you at least 30 days' notice, and if that removal materially harms you, you may cancel and receive a prorated refund of prepaid fees for the rest of the term.”

Scores citing this record

• The Agency Developer Status pages & incident communication
• The Agency Developer Uptime reports, data & the vendor's own reliability
• The Agency Developer European sovereignty
• The Agency Developer Pricing transparency
• The Customer Support Lead Status pages & incident communication
• The Customer Support Lead Uptime reports, data & the vendor's own reliability
• The Customer Support Lead European sovereignty
• The Customer Support Lead Pricing transparency
• The E-Commerce Operations Manager Status pages & incident communication
• The E-Commerce Operations Manager Uptime reports, data & the vendor's own reliability
• The E-Commerce Operations Manager European sovereignty
• The E-Commerce Operations Manager Pricing transparency
• The SaaS Platform Engineer Status pages & incident communication
• The SaaS Platform Engineer European sovereignty
• The SaaS Platform Engineer Pricing transparency
• The Information Security Officer Alerting, escalation & on-call
• The Information Security Officer Status pages & incident communication
• The Information Security Officer Uptime reports, data & the vendor's own reliability
• The Information Security Officer European sovereignty
• The Information Security Officer Pricing transparency
• The Skeptic Status pages & incident communication
• The Skeptic Uptime reports, data & the vendor's own reliability
• The Skeptic European sovereignty
• The Skeptic Pricing transparency