Uptime reports, data & the vendor's own reliability — found from sitemap — Instatus

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Facts read from this source

• Uptime commitment paid plans Report an error

  “All paid self-serve plans (Pro, Select, Private Pro, Business) 99%”

• Uptime commitment enterprise Report an error

  “Enterprise 99.99%, or as set out in your Order Form”

• Free SLA coverage Report an error

  “Free plans and trials are not covered by this SLA.”

• Uptime measurement Report an error

  “We measure availability from multiple locations with independent monitoring and publish it on our own status page at instat.us.”

• Downtime exclusions Report an error

  “scheduled maintenance announced on instat.us at least 48 hours in advance;”

• Service credit formula Report an error

  “If monthly uptime for a paid plan falls below its commitment, we credit your account with 10 times the hourly cost of your plan for each day in that month that had more than 5 minutes of downtime. Credits for a month can't exceed what you paid for that month.”

• Credit claim window days Report an error

  “If you think we missed one, email support@instatus.com within 30 days of the end of the month.”

• Credits cash refundable Report an error

  “Credits are not refundable as cash, except when you cancel and are owed a refund under our Refund Policy.”

• Credits sole remedy Report an error

  “Service credits are your sole remedy for missing the uptime commitment, unless your Order Form says otherwise.”

• SLA change commitment Report an error

  “We will never lower the uptime commitment for your current paid term.”

• SLA last updated Report an error

  “Last updated October 15, 2026”

• SLA adapted from Report an error

  “Adapted from Basecamp”

• Copyright holder Report an error

  “© Instatus, Inc”

• SLA part of tos Report an error

  “This SLA is part of our Terms of Service.”

Scores citing this record

• The Agency Developer Checks, locations & failure confirmation
• The Agency Developer Uptime reports, data & the vendor's own reliability
• The Customer Support Lead Uptime reports, data & the vendor's own reliability
• The Customer Support Lead Pricing transparency
• The E-Commerce Operations Manager Uptime reports, data & the vendor's own reliability
• The SaaS Platform Engineer Uptime reports, data & the vendor's own reliability
• The SaaS Platform Engineer Pricing transparency
• The Information Security Officer Checks, locations & failure confirmation
• The Information Security Officer Status pages & incident communication
• The Information Security Officer Uptime reports, data & the vendor's own reliability
• The Information Security Officer Pricing transparency
• The Skeptic Uptime reports, data & the vendor's own reliability