Terms of service (customer agreement) — Atlassian Statuspage

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• Effective date Report an error

  “Effective starting: October 1, 2026”

• Document type Report an error

  “Atlassian Customer Agreement”

• Pdf download Report an error

  “Download PDF”

• Governing law Report an error

  “If Customer is domiciled: (i) in Europe, the Middle East, or Africa, this Agreement is governed by the laws of the Republic of Ireland, with the jurisdiction and venue for actions related to this Agreement in the courts of the Republic of Ireland, or (ii) elsewhere, this Agreement is governed by the laws of the State of California, with the jurisdiction and venue for actions related to this Agreement in the state and United States federal courts located in San Francisco, California.”

• Atlassian entity Report an error

  ““Atlassian” means the Atlassian entity that owns or operates the Products that Customer uses or accesses listed at https://www.atlassian.com/legal/product-terms.”

• DPA forms part Report an error

  “The DPA applies to Customer’s use of Products and related Support and Advisory Services and forms part of this Agreement.”

• HIPAA restriction Report an error

  “Unless the parties have entered into a ‘Business Associate Agreement,’ Customer must not (and must not permit anyone else to) upload to the Cloud Products (or use the Cloud Products to process) any patient, medical or other protected health information regulated by the Health Insurance Portability and Accountability Act.”

• Security program Report an error

  “Atlassian has implemented and will maintain an information security program that uses appropriate physical, technical and organizational measures designed to protect Customer Data and Customer Materials from unauthorized access, destruction, use, modification or disclosure, as described in its Security Measures. Atlassian will also maintain a compliance program that includes independent third-party audits and certifications, as described in its Security Measures.”

• Age requirement Report an error

  “The Products are not intended for use by anyone under the age of 16. Customer is responsible for ensuring that all Users are at least 16 years old.”

• Cloud service levels Report an error

  “Where applicable, the service level commitment for a Cloud Product is specified in the Service Level Agreement.”

• Cloud data retrieval Report an error

  “The Documentation describes how Customer may retrieve its Customer Data from the Cloud Products.”

• Suspension removal Report an error

  “Atlassian has no obligation to monitor Customer Data. Nonetheless, if Atlassian becomes aware that: (a) Customer Data may violate Law, Section 2.2 (Restrictions), or the rights of others”

• AI offerings terms Report an error

  “Cloud Products may be, or include access to, AI Offerings. Atlassian provides AI Offerings under the AI Terms.”

• Usage based offerings Report an error

  “Cloud Products may be, or include access to, Usage-Based Offerings. Atlassian provides Usage-Based Offerings under the Usage-Based Offering Terms.”

• Software modifications Report an error

  “Atlassian may provide some portions of the Software Products in source code form for Customer to use internally to create bug fixes, configurations or other modifications of the Software Products, as permitted in the Documentation (“Modifications”).”

• Software audit Report an error

  “Atlassian or its authorized agents may audit Customer’s use of the Software Products no more than once every twelve (12) months to confirm compliance with Customer’s Scope of Use, provided Atlassian gives Customer reasonable advance notice”

• Software instances Report an error

  “Unless otherwise specified in the Order or the Product-Specific Terms, Customer may install up to one (1) production instance of each Software Product included in an Order on systems owned or operated by Customer or its Users.”

• Third party products Report an error

  “Atlassian does not control and has no liability for Third-Party Products. Atlassian makes no warranty that the Products will, or will continue to, connect or interoperate with any Third-Party Product.”

• Benchmarking Report an error

  “Customer may conduct benchmarks or comparative assessments of the Products (each, an “Assessment”). If Customer, directly or through a third party, conducts or publicly discloses the results of an Assessment, (i) the disclosure must include all information necessary to replicate the Assessment”

• Use restrictions Report an error

  “Customer must not (and must not permit anyone else to): (a) rent, lease, sell, distribute or sublicense the Products”

• Free beta products Report an error

  “Atlassian provides no warranty, indemnity, service level agreement or support for Free or Beta Products and its aggregate liability for Free or Beta Products is limited to US$100.”

• Beta modification rights Report an error

  “At any time, Atlassian may terminate or modify Customer’s use of (including applicable terms) Free or Beta Products or modify Free or Beta Products, without any liability to Customer.”

• Direct purchases Report an error

  “If Customer purchases directly from Atlassian, fees and any payment terms are specified in Customer’s Order with Atlassian.”

• Reseller purchases Report an error

  “If Customer purchases through a Reseller, Customer must pay all applicable amounts directly to the Reseller, and Customer’s order details (e.g., Products and Scope of Use) will be specified in the Order placed by the Reseller with Atlassian on Customer’s behalf.”

• Renewal terms Report an error

  “Unless otherwise specified in an Order and subject to the Product, Support or Advisory Services continuing to be generally available, a Subscription Term will automatically renew at Atlassian’s then current rates for: (i) if Customer’s prior Subscription Term was for a period less than twelve (12) months, another Subscription Term of a period equal to Customer’s prior Subscription Term, or (ii) if Customer’s prior Subscription Term was for twelve (12) months or more, twelve (12) months.”

• Overage charges Report an error

  “Unless otherwise specified in an applicable Order, Atlassian will charge Customer for any increased Scope of Use at Atlassian’s then-current rates, which may be prorated for the remainder of the then-current Subscription Term.”

• Refunds non refundable Report an error

  “All fees and expenses are non-refundable, except as otherwise provided in this Agreement.”

• Credit card billing Report an error

  “If Customer uses a credit card or similar online payment method for its initial Order, then Atlassian may bill that payment method for renewals, additional Orders, overages to scopes of use, expenses, and unpaid fees, as applicable.”

• Return policy Report an error

  “Within thirty (30) days of its initial Order for a Product, Customer may terminate the Subscription Term for that Product, for any or no reason, by providing notice to Atlassian. Following such termination, upon request (which may be made through Customer’s Atlassian account), Atlassian will refund Customer the amount paid for that Product and any associated Support under the applicable Order. Unless otherwise specified in the Policies or Product-Specific Terms, this return policy does not apply to Advisory Services.”

• Suspension nonpayment Report an error

  “Atlassian may suspend Customer’s rights to use Products or receive Support or Advisory Services if payment is overdue, and Atlassian has given Customer no fewer than ten (10) days’ written notice.”

• Free trial access Report an error

  “Customer may receive access to certain Products or Product features on a free, fully discounted or trial basis, or as an alpha, beta or early access offering (“Free or Beta Products”).”

• Delivery Report an error

  “Atlassian will deliver login instructions or license keys for Products electronically, to Customer’s account (or through other reasonable means) promptly upon receiving payment of the fees. Customer is responsible for the installation of Software Products, and Atlassian has no further delivery obligations with respect to the Software Products after delivery of license keys.”

• Provision Report an error

  “Atlassian will provide Support and Advisory Services as described in the Order and applicable Policies. Atlassian’s provision of Support or Advisory Services is subject to Customer providing timely access to Customer Materials and personnel reasonably requested by Atlassian.”

• Warranty performance Report an error

  “Atlassian warrants to Customer that: (a) the Products will operate in substantial conformity with the applicable Documentation during the applicable Subscription Term, (b) Atlassian will not materially decrease the functionality or overall security of the Products during the applicable Subscription Term, and (c) Atlassian will use reasonable efforts designed to ensure that the Products, when and as provided by Atlassian, are free of any viruses, malware or similar malicious code (each, a “Performance Warranty”).”

• Warranty claim window Report an error

  “If Atlassian breaches a Performance Warranty and Customer makes a reasonably detailed warranty claim within 30 days of discovering the issue, Atlassian will use reasonable efforts to correct the non-conformity.”

• Warranty exclusions Report an error

  “The warranties in this Section 11 (Atlassian Warranties) do not apply to: (a) the extent the issue or non-conformity is caused by Customer’s unauthorized use or modification of the Products, (b) unsupported releases of Software Products or Cloud Clients, or (c) Third-Party Products.”

• Warranty disclaimer Report an error

  “Except as expressly provided in this Section 11 (Atlassian Warranties), the Products, Support and Advisory Services and all related Atlassian services and deliverables are provided “AS IS.” Atlassian makes no other warranties, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose, title or non-infringement.”

• Damages waiver Report an error

  “neither party will have any liability arising out of or related to this Agreement for any loss of use, lost data, lost profits, interruption of business or any indirect, special, incidental, reliance or consequential damages of any kind, even if informed of their possibility in advance.”

• Data ownership Report an error

  “As between the parties, Customer owns all intellectual property and other rights in Customer Data and Customer Materials provided to Atlassian or used with the Products. Atlassian and its licensors retain all intellectual property and other rights in the Products”

• Confidentiality Report an error

  ““Confidential Information” means information disclosed by one party to the other under or in connection with this Agreement that: (a) is designated by the disclosing party as proprietary or confidential, or (b) should be reasonably understood to be proprietary or confidential due to its nature and the circumstances of its disclosure.”

• Publicity Report an error

  “Atlassian may identify Customer as a customer of Atlassian in its promotional materials. Atlassian will promptly stop doing so upon Customer request”

• Feedback rights Report an error

  “If Customer provides Atlassian with feedback or suggestions regarding the Products or other Atlassian offerings, Atlassian may use the feedback or suggestions without restriction or obligation.”

• Termination for cause Report an error

  “Either party may terminate this Agreement or a Subscription Term if the other party: (a) fails to cure a material breach of this Agreement (including a failure to pay fees) within 30 days after notice”

• Termination for convenience Report an error

  “Customer may terminate this Agreement or a Subscription Term upon notice for any reason. Subject to Section 10.3 (Return Policy), Customer will not be entitled to any refunds as a result of exercising its rights under this Section 12.2, and any unpaid amounts for the then-current Subscription Terms and any related service periods will become due and payable immediately upon such termination.”

• Deletion on termination Report an error

  “Following expiration or termination, unless prohibited by Law, Atlassian will delete Customer Data in accordance with the Documentation.”

• Export restrictions Report an error

  “The Products may be subject to U.S. export restrictions and import restrictions of other jurisdictions. Customer must comply with all applicable export and import Laws in its access to, use of, and download of the Products”

• Government end users Report an error

  “If Customer is a United States federal, state or local government customer, this Agreement is subject to, and is varied by, the Government Amendment available at https://www.atlassian.com/legal/government-amendment.”

• No contingencies Report an error

  “The Products, Support and Advisory Services in each Order are purchased separately and not contingent on purchase or use of other Atlassian products and services, even if listed in the same Order. Customer’s purchases are not contingent on delivery of any future functionality or features.”

• Subcontractors Report an error

  “Atlassian may use subcontractors or its Affiliates in the performance of its obligations under this Agreement, but Atlassian remains responsible for its overall performance under this Agreement”

• Domain ownership Report an error

  “Where a Cloud Product requires Customer to specify a domain (such as www.example.com) for the Cloud Product’s or a feature’s operation, Atlassian may verify that Customer or an Affiliate owns or controls that domain.”

• Baa available Report an error

  “Unless the parties have entered into a ‘Business Associate Agreement,’”

• Order binding Report an error

  “No Order is binding until Atlassian provides its acceptance, including by sending a confirmation email, providing access to the Products, or making license or access keys available to Customer. No terms of any purchase order or other business form used by Customer will supersede, supplement, or otherwise apply to this Agreement”

• Perpetual support free beta Report an error

  “Free or Beta Products may be inoperable, incomplete or include errors and bugs or features that Atlassian may never release.”

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