Terms of service — Paddle

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Facts read from this source

• Last updated Report an error

  “Last updated: 8 October 2025”

• Paddle com market address Report an error

  “Paddle.com Market Ltd. 30 Old Bailey London EC4M 7 AU United Kingdom”

• Paddle payments address Report an error

  “Paddle Payments Ltd. The Academy 42 Pearse Street Dublin, D02 YX88 Ireland”

• Paddle inc address Report an error

  “Paddle. com Inc. 3811 Ditmars Blvd #1071 Astoria New York, 11105-1803 USA”

• Contracting entity rule Report an error

  “"Paddle" means for sales to Buyers based in the United States: Paddle.com Inc.; and for sales to the rest of the world: Paddle Payments Limited (for Suppliers based in the United Kingdom for VAT purposes) or Paddle.com Market Limited (for all other Suppliers);”

• Modification notice period Report an error

  “Modifications are effective immediately for any Suppliers who sign up on or after the date of publication, and 30 days from the date of publication for all existing Suppliers.”

• Checkout discount Report an error

  “(i) Paddle Checkout: 5% of SRP plus $0.50;”

• Invoicing bank transfer discount Report an error

  “(ii) Paddle Invoicing (where payment is made by bank transfer): 3.5% of SRP.”

• Checkout recovery fee Report an error

  “(i) Checkout Recovery: 10% of each checkout successfully recovered;”

• Retain fee reference Report an error

  “(ii) Retain: the applicable fees are defined in https://www.paddle.com/legal/retain-metrics-terms-of-use.”

• Merchant of record pricing right Report an error

  “3.4. As Merchant of Record, Paddle reserves the right to set the price or licence fee at which the Product is offered for sale to Buyers.”

• Sales tax handling Report an error

  “Paddle is the reseller of the Product. This structure allows Paddle to handle all Sales Tax collection, reporting and remittance.”

• Payment currencies Report an error

  “"Payment Currency" means the currency which you select for you Supplier Account, being USD, EUR, GBP, CAD or AUD;”

• Reseller appointment Report an error

  “2.1. You appoint Paddle as your non-exclusive reseller of the Product across all territories.”

• Pci certification Report an error

  “Paddle shall maintain PCI certification during the term of this Agreement and will notify Supplier without undue delay if it fails to be certified during this time.”

• Fx margin Report an error

  “Paddle will convert the amount at the mid-market rate provided by Open Exchange Rates at the time the payment is received from the Buyer plus a foreign exchange margin of 2% for major currencies (USD / EUR / GBP), 2.5% for CZK, DKK, NOK and THB, and 3% for all other currencies.”

• Payout minimum and schedule Report an error

  “Provided the Supplier Fee accrued during each month is above $100, €100 or £100 (or some higher amount as agreed between you and Paddle) Paddle shall pay the Supplier Fee to you on or before the 15th of the following month”

• International bank transfer fee Report an error

  “A charge of $15 will be payable by you for each international bank transfer (€15 if your Payment Currency is EUR or £15 if your Payment Currency is GBP).”

• Currency conversion margin Report an error

  “If you opt to receive payment in a currency different to the Payment Currency, then we reserve the right to charge a conversion margin of up to 1.5%.”

• Refund window Report an error

  “(i) the Buyer requests a refund within fourteen (14) days of the date of a one-off Transaction or, in the case of a subscription service, within 14 days from the date on which the subscription was last renewed and Paddle determines, in its sole discretion, that a refund is appropriate;”

• Chargeback fee Report an error

  “(iii) in the case of a Chargeback or Pre-Chargeback Alert, a fee of up to 20 GBP, USD or EUR, or 40 AUD or CAD depending on the Transaction Currency”

• After sales support Report an error

  “Paddle agrees to provide first tier after-sales support to Buyers. First tier after-sales support includes invoicing, handling requests for refunds, payment, reconciliation and initial order related support.”

• Data sharing addendum Report an error

  “the Data Sharing Addendum which can be found at paddle.com/legal/data-sharing-addendum”

• Independent controllers Report an error

  “The Parties acknowledge that each party acts as an independent Controller, and each party agrees that it shall at all times during the term of the Agreement, comply with the Data Protection Laws and the terms of the Data Sharing Addendum.”

• Dormancy charge Report an error

  “Where you have no sales for a period of six (6) consecutive months (the “Dormancy Period”) and there is an outstanding Supplier Fee due to you, Paddle reserves the right to charge you an account dormancy charge ("Dormancy Charge") and/or deactivate your Supplier Account.”

• Termination notice Report an error

  “Either party may terminate this Agreement at any time by giving the other party at least 30 days’ prior notice in writing.”

• Liability cap Report an error

  “Paddle's aggregate liability, howsoever arising and whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise, under the Agreement shall not exceed the sum of the Paddle Discounts applied to Transactions in the 6-month period immediately preceding that date of the event or circumstance giving rise to the liability.”

• Supplier dashboard Report an error

  “"Supplier Dashboard" means the dashboard found at vendors.paddle.com/ (or such other URL that Paddle may provide from time to time) where you are able to access your Supplier Account, view confirmed sales, amend account settings and access all reports;”

• Paddle checkout payment methods Report an error

  “"Paddle Checkout" means the online checkout that Checkout Buyers use to purchase the Product, and includes payment methods such as credit card, PayPal, alternative payment methods and bank transfer;”

• Checkout recovery service Report an error

  “"Checkout Recovery" means the Additional Service offered by Paddle through which Paddle emails a prospective Buyer if they have commenced but not completed the purchase of a Product;”

• Paddle invoicing Report an error

  “"Paddle Invoicing" means Paddle invoicing Invoiced Businesses and Invoiced Consumers for the Product and collecting payment in full, by bank transfer or other agreed payment method;”

• Additional services separate terms Report an error

  “Certain Additional Services offered by Paddle, including but not limited to Retain (accessible at https://www.paddle.com/legal/retain-metrics-terms-of-use), may be governed by separate terms and conditions.”

• Alternative discount discretion Report an error

  “Paddle reserves the right, at any time and in its sole discretion, to unilaterally revoke or change the Alternative Discount and apply the Paddle Discount.”

• Kyc requirements Report an error

  “The Supplier shall, before entering into this Agreement and thereafter promptly on our request, provide information about itself and its business which may include information about its financial status and creditworthiness, its activities, its shareholders (and ultimate beneficial owners), the Products and Supplier URLs, as we or our third party KYC verification partners request from time to time”

• Security safeguards Report an error

  “Paddle will maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of the Personal Data of Buyers and your data”

• Local ach transfers free Report an error

  “Where possible, Paddle will make international transfers through our local ACH network and there will be no charge to you for such transfers.”

• VAT credit no refund Report an error

  “Where any credit is due to an Invoiced Business or Invoiced Consumer due to service level or similar failures in the provision of the Product by you, no credit will be given to you for any previously applied Paddle Discount”

Scores citing this record

• The Compliance Officer Payment methods & local coverage
• The Compliance Officer Checkout, SCA & fraud
• The Compliance Officer Subscriptions & recurring payments
• The Compliance Officer Settlement, reconciliation & API
• The Compliance Officer Licence, risk & account terms
• The Compliance Officer European sovereignty
• The Compliance Officer Pricing transparency
• The Compliance Officer Settlement, reconciliation & API
• The Compliance Officer Licence, risk & account terms
• The Compliance Officer European sovereignty
• The Compliance Officer Pricing transparency
• The E-Commerce Lead Payment methods & local coverage
• The E-Commerce Lead Checkout, SCA & fraud
• The E-Commerce Lead Subscriptions & recurring payments
• The E-Commerce Lead Settlement, reconciliation & API
• The E-Commerce Lead Licence, risk & account terms
• The E-Commerce Lead European sovereignty
• The E-Commerce Lead Pricing transparency
• The E-Commerce Lead Checkout, SCA & fraud
• The E-Commerce Lead Settlement, reconciliation & API
• The E-Commerce Lead Licence, risk & account terms
• The E-Commerce Lead European sovereignty
• The E-Commerce Lead Pricing transparency
• The Payments Engineer Payment methods & local coverage
• The Payments Engineer Checkout, SCA & fraud
• The Payments Engineer Subscriptions & recurring payments
• The Payments Engineer Settlement, reconciliation & API
• The Payments Engineer Licence, risk & account terms
• The Payments Engineer European sovereignty
• The Payments Engineer Pricing transparency
• The Payments Engineer Settlement, reconciliation & API
• The Payments Engineer Licence, risk & account terms
• The Payments Engineer European sovereignty
• The Payments Engineer Pricing transparency
• The Finance Lead Payment methods & local coverage
• The Finance Lead Checkout, SCA & fraud
• The Finance Lead Settlement, reconciliation & API
• The Finance Lead Licence, risk & account terms
• The Finance Lead European sovereignty
• The Finance Lead Pricing transparency
• The Finance Lead Checkout, SCA & fraud
• The Finance Lead Settlement, reconciliation & API
• The Finance Lead Licence, risk & account terms
• The Finance Lead European sovereignty
• The Finance Lead Pricing transparency
• The Skeptic Payment methods & local coverage
• The Skeptic Checkout, SCA & fraud
• The Skeptic Subscriptions & recurring payments
• The Skeptic Settlement, reconciliation & API
• The Skeptic Licence, risk & account terms
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Skeptic Checkout, SCA & fraud
• The Skeptic Settlement, reconciliation & API
• The Skeptic Licence, risk & account terms
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The SaaS Founder Payment methods & local coverage
• The SaaS Founder Checkout, SCA & fraud
• The SaaS Founder Subscriptions & recurring payments
• The SaaS Founder Settlement, reconciliation & API
• The SaaS Founder Licence, risk & account terms
• The SaaS Founder European sovereignty
• The SaaS Founder Pricing transparency
• The SaaS Founder Payment methods & local coverage
• The SaaS Founder Checkout, SCA & fraud
• The SaaS Founder Settlement, reconciliation & API
• The SaaS Founder Licence, risk & account terms
• The SaaS Founder European sovereignty
• The SaaS Founder Pricing transparency