Alerting, escalation & on-call — found from sitemap — Atlassian Statuspage

Cited by

Facts read from this source

• Maintenance scheduling Report an error

  “Scheduling maintenance is a way to let your page viewers know ahead of time when you're going to be unavailable due to maintenance. Scheduling maintenance will add the information to your status page and also send a notification to those who have opted-in to receive notifications.”

• Maintenance duration fields Report an error

  “You can let your customers know the planned maintenance window by setting the start time and duration in hours and minutes. Numerical values can be typed into the hours and minutes fields to duration down to the minute, or span multiple days if needed.”

• Maintenance statuses Report an error

  “Scheduled - the default state given to the scheduled maintenance upon creation. In progress - the scheduled maintenance is underway. Verifying - the scheduled maintenance is complete but you're still verifying that things are back to functioning as expected. Completed - the scheduled maintenance is completed.”

• Maintenance reminder Report an error

  “We'll send a reminder notification to email and SMS subscribers 60 minutes before this maintenance is scheduled to start.”

• Maintenance automation on create Report an error

  “Notify subscribers immediately about the newly scheduled maintenance Tweet about the newly scheduled maintenance if you have a Twitter account linked”

• Maintenance automation in progress Report an error

  “We'll change the status of the scheduled maintenance from "scheduled" to "in progress" at the specified start of the maintenance period. Additional options include... Send notifications to email, SMS, and webhook subscribers Automatically tweet when the scheduled maintenance begins Automatically set affected components to "under maintenance" when scheduled maintenance begins”

• Maintenance automation completed Report an error

  “We'll change the status of the scheduled maintenance to 'completed' at the specified end of the maintenance period. Note that the maintenance must have been moved to "in progress" or "verifying" for this automation to work. Additional options include... Send notifications to email, SMS, and webhook subscribers Automatically tweet when the scheduled maintenance ends Automatically set affected components back to "operational" when scheduled maintenance ends”

• Maintenance no reopen Report an error

  “Maintenances cannot be reopened once changed to ‘completed’.”

• Maintenance fields shared with incidents Report an error

  “For the most part, maintenances share the same fields as regular incidents. They have a name, message, status, can be tweeted, and have affected components.”

Scores citing this record

• The Agency Developer Alerting, escalation & on-call
• The Customer Support Lead Alerting, escalation & on-call
• The Customer Support Lead Status pages & incident communication
• The E-Commerce Operations Manager Alerting, escalation & on-call
• The E-Commerce Operations Manager Status pages & incident communication
• The SaaS Platform Engineer Alerting, escalation & on-call
• The SaaS Platform Engineer Status pages & incident communication
• The Information Security Officer Alerting, escalation & on-call
• The Information Security Officer Status pages & incident communication
• The Skeptic Alerting, escalation & on-call
• The Skeptic Status pages & incident communication