Terms of service — Apollo.io

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Facts read from this source

• Entity Report an error

  “These Terms of Service (“Terms of Service” or “Terms”) are a legally binding agreement between you (“you” or “your”) and ZenLeads Inc. d/b/a Apollo.io, (“Apollo,” “we,” “our,” or “us”) governing your use of the Services and your relationship with us.”

• DPA URL Report an error

  ““Apollo DPA” means the Data Processing Addendum found at: https://www.apollo.io/dpa.”

• Data subject disclosure Report an error

  “to the extent required by applicable law (including, without limitation, data protection laws such as the GDPR), Apollo may disclose your identity as the source of such data to a data subject, but only if, in Apollo’s reasonable judgment, such disclosure is necessary to comply with a lawful data subject request and no less specific response would satisfy Apollo’s legal obligations.”

• AI training third party Report an error

  “For clarity, Apollo will not share Customer Data with any third party for the purpose of training such third party's artificial intelligence or machine learning models.”

• Customer data AI license Report an error

  “You grant Apollo an irrevocable, perpetual, worldwide, transferable, sublicensable, and royalty-free license to analyze Customer Data using artificial intelligence to improve the Platform”

• Services description Report an error

  ““Services” means the lead generation services and related offerings provided by Apollo to you through or in connection with the Platform.”

• Contributor database Report an error

  ““Contributor Database” means Apollo's proprietary database of Business Contact Information that Apollo makes available to you and other Apollo customers through the Platform.”

• Data accuracy warranty Report an error

  “APOLLO DOES NOT REPRESENT OR WARRANT THE ACCURACY, COMPLETENESS, CURRENCY, RELIABILITY, OR QUALITY OF ANY DATA, INCLUDING ANY AI-GENERATED DATA, AS THE DATA IS COMPILED FROM VARIOUS THIRD-PARTY SOURCES OVER WHICH APOLLO HAS LIMITED CONTROL AND THE DATA MAY CONTAIN DUPLICATES, ERRORS, OR OMISSIONS.”

• Hours channels Report an error

  “Apollo will provide access to its Customer Support team weekdays from 6:00am – 6:00pm Pacific Time via an online portal and otherwise as provided in an Order Form or supplemental document.”

• API access Report an error

  “Apollo will make the Services available to you via password-protected online access accessible by you with usernames and passwords, via an application programming interface (“API”), or as otherwise mutually agreed by the parties.”

• API linkedin prohibition Report an error

  “using any API with LinkedIn automations;”

• API monitoring Report an error

  “Apollo may monitor your consumption and usage of the APIs (such as call volumes, request rates, and other usage metrics) to manage capacity, enforce the usage requirements and limits in these Terms and the Documentation, and verify your compliance with these Terms.”

• Third party systems Report an error

  “You may integrate Customer Third-Party Systems at your own risk. Apollo has no liability for Customer Third-Party Systems and may discontinue integrations without compensation to you.”

• Billing currency Report an error

  “Unless otherwise provided in an Order Form, all payments of fees or charges payable to Apollo under these Terms will be made in United States dollars and are due in full within thirty (30) days from the invoice date.”

• Non refundable Report an error

  “Subscriptions are non-cancelable during the Term and all payments by you are nonrefundable. There are no refunds for partially used Services or service units.”

• Fee basis Report an error

  “Subscription Fees are based on the credits purchased, not actual usage.”

• Renewal notice Report an error

  “Each Subscription Term will automatically renew for an additional period equal to the expiring Subscription Term unless either party gives the other written notice of non-renewal at least thirty (30) days prior to the end of the relevant Subscription Term.”

• Credit expiration Report an error

  “Credits have an expiration date. For paid accounts, credits expire at the end of your billing cycle. For unpaid accounts, credits expire at the end of the monthly term. Credit amounts will not roll over into subsequent Subscription Terms or payment schedule periods.”

• Seat policy Report an error

  “User Seats are sold on a per-user basis and are for the number of Authorized Users indicated in the Order Form. You may only permit one license seat per Authorized User at any given time and may not seat-share or time-share. The number of seats may not be decreased during a Term.”

• Late interest Report an error

  “Late payments (other than amounts disputed in good faith by you) will bear interest at the lesser of one and one half percent (1 ½%) per month or the maximum rate allowed by law.”

• Credits conversion rules URL Report an error

  “the credit conversion policies found at apollo.io/pricing/about-credits, if applicable.”

• Credit circumvention prohibited Report an error

  “You may not open multiple accounts for your use under a self-serve offering or otherwise take any actions which would allow you to circumvent the credit or rate limits which apply to self-serve offerings.”

• Account deletion on termination Report an error

  “you acknowledge and agree that your access to the Services may be automatically terminated, all passwords and individual accounts removed, and all information that has been uploaded into Apollo’s systems by you may be destroyed”

• Inactivity policy Report an error

  “For non-paying customers, if there is no activity in your account for six (6) months or more, Apollo reserves the right to deactivate your account, delete data from your account and/or restrict access to certain functionality in your account, at Apollo's sole discretion.”

• Arbitration opt out Report an error

  “You may opt out of this arbitration agreement by sending written notice to legal@apollo.io with subject line "ARBITRATION OPT-OUT" within forty-five (45) days of first agreeing to these Terms.”

• Pre arbitration demand Report an error

  “If you have a dispute with Apollo, prior to initiating arbitration, you agree to email an individualized request to legal@apollo.io titled “Pre-Arbitration Demand””

• Arbitration fee coverage Report an error

  “If the arbitrator finds the arbitration to be non-frivolous, Apollo will pay all the actual filing and arbitrator fees for the arbitration, provided your claim does not seek more than $75,000.”

• Fcra prohibition Report an error

  “use the Services for any purpose governed by the Fair Credit Reporting Act, or for any illegal purpose, or in any way that violates applicable marketing laws such as CAN-SPAM, CASL, or the TCPA;”

• Scraping prohibition Report an error

  “Use automated means, such as bots, crawlers, or data scraping, to access any data on the Platform or to extract information therefrom, except as expressly included within the Platform or approved in writing by Apollo.”

• Customer data restrictions Report an error

  “You will not transmit any medical information, financial data, or other sensitive data (as defined under applicable law) to Apollo including without limitation by or through the Platform.”

• AI training customer restriction Report an error

  “use Business Contact Information to train, fine-tune, or improve any artificial intelligence or machine learning model, system, or service, except (1) for your own internal models used solely for your internal business purposes and not commercially offered to third parties, or (2) to the extent otherwise expressly authorized by Apollo in writing.”

• Beta services Report an error

  ““Beta Services” means products, integrations, functionality, or features that Apollo may make available to you to try at your discretion”

• Documentation URL Report an error

  ““Documentation” means any documentation, operating manuals and/or usage guides for the Platform provided by Apollo in-product, via https://knowledge.apollo.io/hc/en-us, or otherwise”

• Terms modification notice Report an error

  “We may modify these Terms of Service (except for Section 7) by posting updated versions of these Terms of Service on the Website or otherwise providing notice to you at least thirty (30) days before the changes take effect.”

• Perpetual data license Report an error

  “Apollo grants to you a perpetual, worldwide, transferable, royalty-free license to use Business Contact Information that you have incorporated into your own records, systems, reports, or workflows (such as by syncing to a CRM, including in a campaign, or adding to an internal database) during the applicable Subscription Term”

• Usage data ownership Report an error

  “For the avoidance of doubt, Usage Data does not include Customer Data or any Personal Information.”

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