Terms of service — Lusha

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• Entity Report an error

  “with Lusha Systems Inc. and/or Lusha Systems Ltd. (“Lusha”, the “Company”, “we” or “us”)”

• Purpose limitation Report an error

  “B2B sales/marketing to prospective and current customers, recruitment, business intelligence or fraud prevention purposes (the “Purpose”)”

• Access channels Report an error

  “including (where applicable) through the use of an API, integrated application, browser extension, downloadable software or Lusha’s website (www.lusha.com (“Site”))”

• End user age requirement Report an error

  “An End User must: (i) be at least 18 years of age; (ii) be a natural person (e.g. not a shared account or group account)”

• Seat model Report an error

  “a “Seat” refers to a single, non-transferable license that grants access to the Platform for one End User”

• Credit expiry Report an error

  “Credits purchased by Customer and not used by the end of the applicable Term shall expire at the end of such Term and not roll over to any renewal term”

• No refunds seat reassignment Report an error

  “Customer may reassign Seats in good faith, provided that all reassigned End Users meet the requirements set forth in Section 2.1.1. Please note that there will be no refunds in the event of the aforementioned”

• Data post termination use Report an error

  “Customer may continue to use the Data after the termination of the Agreement, provided that such termination was not a termination by Lusha pursuant to Sections 15.2, 15.3, 15.3 or 16”

• Uptime SLA Report an error

  “Lusha guarantees that the Platform will be available at least 99% of the time on a weekly basis (“Platform Availability”)”

• Planned outage resolution Report an error

  “Planned Outages will generally be performed in a way that minimizes impact to the Platform as a whole and will be resolved within 12 hours”

• SLA remedy Report an error

  “Customer may terminate this Agreement upon written notice to Lusha and shall be entitled to a prorated refund of the total prepaid fees for any complete months remaining in the applicable Term”

• Hours Report an error

  “Customer support is available Monday to Friday 9:00 to 00:00 (GMT+3), and 15:00 to 00:00 (GMT+3) on Sundays and public holidays in Israel”

• Channels Report an error

  “Customer support is available via live chat through Lusha’s website or via support@lusha.com”

• No sensitive data Report an error

  “Customer shall not transmit any medical information, financial data, or other sensitive data (as defined in Applicable Privacy Laws) to Lusha”

• B2c use prohibited Report an error

  “use the Data for any reason or in any way other than for the Purpose (such as for business-to-consumer (B2C) activities, including but not limited to marketing, advertising, and the direct solicitation of individuals)”

• Fcra prohibition Report an error

  “use the Platform to determine a consumer’s eligibility for credit or insurance for personal, family, or household purposes, employment or governmental licence or benefit, or any purpose covered by the Fair Credit Reporting Act or similar legislation”

• External AI system prohibition Report an error

  “input, upload, transmit, or otherwise provide the Data (including any derivatives, extracts, or summaries thereof) to any External AI System, where such External AI System may use the Data for training, fine-tuning, model development”

• DPA Report an error

  “Each Party will process Personal Data in accordance with the data processing addendum which is available at: https://www.lusha.com/legal/dpa/ (the “DPA”)”

• Data locations Report an error

  “You authorize Lusha to store or process Your Data in the United States or any other country in which Lusha or its sub-processors maintain facilities”

• Data subject removal obligation Report an error

  “Customer shall remove such data from its possession without undue delay, unless the Customer has another valid legal basis under applicable law to process such data”

• AI features Report an error

  “Lusha offers certain features, including artificial intelligence (“AI”), machine learning, or similar functionality within the Platform, which the Customer can choose whether to activate and purchase or not”

• AI no public training Report an error

  “Lusha confirms that it will not use Customer Data to train public AI”

• No sale of customer data Report an error

  “For the avoidance of doubt, Lusha will not sell Customer Data.”

• Liquidated damages data disclosure Report an error

  “Lusha shall be entitled to liquidated damages from Customer in the amount equal to $2.00 per Business Contact record that is so disclosed, used, or made available per third party recipient or beneficiary”

• Customer representations Report an error

  “it is not a data broker and is not entering into this Agreement in order to resell, or with the intention of reselling, the Data to third parties”

• Export controls Report an error

  “it is not named on any U.S. or other government restricted-party list, and will not permit any End-User to access or use the Platform in a U.S.-embargoed country or region”

• Ip indemnification Report an error

  “Lusha will defend and indemnify Customer from and against all costs, liabilities, damages, losses, and expenses (including reasonable legal fees) finally awarded or settled against Customer pursuant to a third-party claim arising out of any allegation that the Platform infringes upon any intellectual property right”

• Warranty disclaimer Report an error

  “LUSHA PROVIDES ACCESS TO THE PLATFORM, SERVICES, AND DATA TO CUSTOMER ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND”

• AI output disclaimer Report an error

  “CUSTOMER UNDERSTANDS AND AGREES THAT SUCH OUTPUT MAY BE INCOMPLETE, INACCURATE, OR MISLEADING, AND CUSTOMER BEARS SOLE RESPONSIBILITY FOR REVIEWING, USING, VALIDATING AND RELYING UPON SUCH OUTPUT”

• Call recording consent Report an error

  “In any conversations where Customer initiates call recording through the Platform, it is Customer’s sole responsibility to inform the other party(ies) to such conversations that the call is being recorded”

• Additional credits purchase Report an error

  “Any additional Credits may be purchased on an ad hoc basis for an additional fee.”

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