Terms of service — RB2B

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Facts read from this source

• Entity Report an error

  “GetEmails, LLC d/b/a RB2B, (“Retention,” “RB2B,” “we,” “our,” or “us”)”

• Updated date Report an error

  “Updated November 11, 2025”

• Governing law Report an error

  “shall be governed and construed by its provisions and in accordance with the laws of the State of Texas (without regard to conflicts of laws principles). The parties hereby irrevocably and unconditionally consent to submit to the exclusive jurisdiction of the state and federal courts located in Austin, Texas”

• Notice address Report an error

  “Legal notices to Company (including but not limited to termination notices) must be sent to support@rb2b.com or 1401 Lavaca Street, Unit #298, Austin, TX 78701.”

• Per seat Report an error

  “Subscriptions are on a per-seat basis, and for a single “seat” or user, unless otherwise indicated in the Order Form.”

• Nonrefundable Report an error

  “All payments by Customer are nonrefundable. Customer has no right to refunds or credits for partially used Service(s).”

• Finance charge Report an error

  “Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower”

• Payment methods Report an error

  “Invoices for fees that are payable by ACH (as set forth in an Order Form) must be paid in full in accordance with the payment terms stated in the Order Form. Fees that are payable by credit card (as set forth in an Order Form) must be paid in full upon purchase of the Service.”

• Auto renewal Report an error

  “shall be automatically renewed for additional periods of the same duration as the initial service term, unless either party requests non-renewal and/or cancels the subscription (i) at least thirty (30) days prior to the end of the then-current term for annual subscriptions or (ii) before Customer’s next recurring billing date for monthly subscriptions.”

• Dispute window days Report an error

  “Customer must raise any disputes regarding fees within thirty (30) days from receipt of the first applicable invoice”

• Free tier Report an error

  “The Service may also be offered as a paid or unpaid account on a “self-serve” basis, in which case Customer will have the opportunity to click-through this Agreement and select the aspects of the Service Customer wants to use.”

• Selfserve multiaccount Report an error

  “Customer may not open multiple accounts for its use under a self-serve offering or otherwise take any actions which would allow Customer to circumvent the credit or rate limits which apply to self-serve offerings.”

• DPA Report an error

  “The RB2B Data Protection Addendum is hereby incorporated by reference into this Agreement. The parties shall comply with the terms of RB2B Data Protection Addendum as it relates to all processing of Personal Information in connection with this Agreement.”

• Data roles submitted Report an error

  “as to the Submitted Data (e.g., Customer’s “CRM” files), Company is a “processor” and Customer is a “controller” in those U.S. and other jurisdictions whose privacy laws draw a distinction between “processors” and “controllers” of personal data. For purposes of California privacy laws, e.g., the CCPA, Customer is the “business” as to the Submitted Data, and Company is a “service provider.””

• Data roles cookie Report an error

  “Company are each an independent “controller” of the Cookie Data when Company process it, and each an independent “business” (or “third party”) for purposes of California privacy laws, e.g., the California Privacy Protection Act and its successor California Privacy Rights Act”

• Optout URL Report an error

  “You may opt out of receiving this advertising by visiting https://app.retention.com/optout.”

• Output data sale Report an error

  “Company’s Service contains certain elements related to targeted advertising (also known as “cross context behavioral advertising”), or other usage of Cookie Data by Company, as described in this Agreement. This in turn may amount to a “sale” of Personal Information under certain state statutes”

• Customer license Report an error

  “Customer is granted a non-exclusive, revocable, non-assignable and non-sublicensable license, throughout the term of Customer’s subscription to: (i) use the Service solely for Customer’s personal and/or internal business purposes; and (ii) store, print or make a copy of Output Data solely for Customer’s personal or internal business purposes.”

• API access restriction Report an error

  “Customer may obtain Output Data solely through the APIs and interfaces provided by Company. Customer shall not use any other manual or automated means, (including “data scraping,” crawlers or bots) in order to access or obtain the Service.”

• Beta services Report an error

  “RB2B may terminate access to Beta Services at any time without notice, and may discontinue Beta Services at any time in its sole discretion.”

• Third party integrations Report an error

  “Company cannot guarantee the continued availability of integrations of Third-Party Products with the Service and may cease providing interoperation with a Third-Party Product without entitling Customer to any refund, credit, or other compensation”

• Prohibited uses fcra Report an error

  “For any purpose subject to the Fair Credit Reporting Act, including without limitation for the modeling of, or determination of, consumer credit worthiness, consumer credit approval, a consumer’s eligibility for employment or insurance.”

• Competitor restriction Report an error

  “Customer may not use the Service if Customer or any of Customer’s Authorized Users are a competitor of RB2B (as determined by Company in its sole discretion).”

• Service changes Report an error

  “Company may change the features and functionality of the Service at any time. This may include adding, modifying or removing any features or functionality of the Service or altering the amount of Output Data or other access Company provide.”

• Liability cap Report an error

  “IN NO EVENT SHALL COMPANY’S AGGREGATE LIABILITY FOR ANY CLAIM UNDER OR RELATING TO THIS AGREEMENT OR THE SERVICE EXCEED THE TOTAL OF THE AMOUNT PAID BY CUSTOMER TO COMPANY DURING THE 12 MONTHS PRIOR TO THE DATE ON WHICH THE CLAIM AROSE.”

• Warranty disclaimer Report an error

  “THE SERVICE (AND ALL OUTPUT DATA PROVIDED THEREIN) ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS, EITHER EXPRESS OR IMPLIED”

• Termination cure days Report an error

  “the other party breaches this Agreement and fails to cure such breach within thirty (30) days of its receipt of a written notice identifying the breach in reasonable detail (or ten (10) days in the case of non-payment)”

• Termination convenience Report an error

  “for paid subscriptions, Company may terminate this Agreement for convenience by providing Customer at least thirty (30) days' prior written notice; and (b) for unpaid accounts only, either party may terminate this Agreement effective immediately, by providing the other party written notice.”

• Submitted data HIPAA Report an error

  “Providing the Submitted Data to Company does not violate the U.S. HIPAA law: for instance, it is not (in whole or in part) a list of hospital or doctor's patients, or a similar dataset consisting of patients or clients of an entity subject to HIPAA”

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