Data use, training & retention — found from sitemap — Ada

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Facts read from this source

• End user retention Report an error

  “End user data is automatically deleted after two years, while other categories of data may be retained longer, in accordance with the retention schedules.”

• Attachment retention Report an error

  “Ada deletes the files end users attach to emails, and the images they send that Ada stores, 7 days after upload.”

• Sunshine image not stored Report an error

  “Ada does not store an image that the AI Agent reads on a Sunshine Conversations channel.”

• Bulk deletion API Report an error

  “you can delete user data at your own pace using the Bulk End-User Deletion API.”

• Transcripts with personal data Report an error

  “Not if they contain personal data. Transcripts are automatically deleted after two years unless personal details are removed.”

• Export before deletion Report an error

  “export transcripts or other data before they expire using the Data Export API.”

• Redaction Report an error

  “Configure redaction settings to remove sensitive details (like Social Security numbers or other PII) from transcripts before they are stored.”

• Llm zero retention Report an error

  “Data is processed only in memory and retained only for the duration of the request, following Zero Data Retention (ZDR) principles.”

• Retention policy reference Report an error

  “For complete information on retention schedules, see the Trust Center: Customer Data Retention Policy.”

• GDPR erasure support Report an error

  “Delete specific end user data on demand when users request removal under GDPR, CCPA, or similar regulations.”

Scores citing this record

• The Automation Lead Data use, training & retention
• The Automation Lead Models & processing location
• The Automation Lead European sovereignty
• The Customer-Service Director Data use, training & retention
• The Customer-Service Director Models & processing location
• The Data Protection Officer Data use, training & retention
• The Head of IT Data use, training & retention
• The Head of IT Models & processing location
• The Head of IT European sovereignty
• The Skeptic Data use, training & retention
• The Skeptic Models & processing location
• The Skeptic European sovereignty
• The Works Council Member Data use, training & retention
• The Works Council Member Models & processing location