Data use, training & retention — found from sitemap — Ada

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Facts read from this source

• Conversation view Report an error

  “The Conversation View is where you’ll find a library of the conversations your end users have had with your AI Agent.”

• Transcript update latency Report an error

  “an open transcript updates as new messages arrive—typically within 10 seconds—so you don’t need to refresh the page”

• Conversation retention Report an error

  “Conversations stay visible in the dashboard for about the last six months today, extending over time up to two years. Older conversations then get moved to the archive.”

• Archival limitation Report an error

  “Older conversations are then archived and can no longer be accessed from the Conversation View.”

• Resolution classification history Report an error

  “Before July 31, 2024, AI Agents only assessed a statistical sample of conversations for automated resolutions. As a result, conversations that happened before this date may not have classifications.”

• Reasoning log Report an error

  “If your AI Agent searched your Knowledge base, you can see the search term that your AI Agent used to search for knowledge, and the article snippets that it retrieved.”

• Action logging Report an error

  “If your AI Agent ran an Action, you can see whether the Action ran successfully, the data that your AI Agent sent to the API, and the data the API sent back to your AI Agent.”

• Details pane Report an error

  “All of the Custom Instructions that were active at the time of the conversation, regardless of whether your AI Agent took the Custom Instructions into account while generating responses.”

• Default date range Report an error

  “By default, your Conversation View shows all conversations from the last 180 days, excluding test conversations.”

• Summary rules Report an error

  “Summaries include up to three end user messages.”

• Summary language coverage Report an error

  “Summaries are available for conversations in all languages.”

• Filter types Report an error

  “AR classification: The automatic resolution classification for the conversation. Coaching: View conversations in which one or more Coaching instructions were applied. CSAT: The customer satisfaction rating the end user gave the conversation. NPS: The Net Promoter Score the end user gave the conversation.”

• Moderation filter categories Report an error

  “Select one or more categories: Self-harm, Violence, Hate speech, Harassment, or Sexual content.”

• Search syntax Report an error

  “Search runs whole-word and phrase matching only. Operators from other tools — such as - to exclude, | for OR, ~ for fuzzy matching, and parentheses for grouping — are not supported and are treated as literal text.”

Scores citing this record

• The Automation Lead Data use, training & retention
• The Automation Lead Integrations, connectors & knowledge
• The Automation Lead Agent capabilities & guardrails
• The Customer-Service Director Data use, training & retention
• The Customer-Service Director Agent capabilities & guardrails
• The Data Protection Officer Data use, training & retention
• The Data Protection Officer Agent capabilities & guardrails
• The Head of IT Data use, training & retention
• The Head of IT Agent capabilities & guardrails
• The Skeptic Data use, training & retention
• The Skeptic Integrations, connectors & knowledge
• The Skeptic Agent capabilities & guardrails
• The Works Council Member Data use, training & retention
• The Works Council Member Integrations, connectors & knowledge
• The Works Council Member Agent capabilities & guardrails