Integrations, connectors & knowledge — found from sitemap — Ada

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Facts read from this source

• Supported sources Report an error

  “Supported integrations: Connect directly to Zendesk, Salesforce, Contentful, and other supported knowledge base providers.”

• Knowledge API Report an error

  “Knowledge API: Use the Knowledge API for custom integrations with unsupported authoring tools.”

• Multilingual content Report an error

  “Multi-language content: Ingest knowledge base content in any of Ada’s supported languages.”

• Automatic sync Report an error

  “Automatic sync: Keep your AI Agent’s knowledge current with automatic synchronization from connected sources.”

• Article management Report an error

  “Article management: Include or exclude specific articles from your AI Agent’s responses after ingestion.”

• Sync frequency general Report an error

  “Additionally, you should know that your AI Agent will sync automatically with your knowledge base every 15 minutes.”

• Article size limit Report an error

  “Each article must be 100KB or smaller. Articles over this limit are not imported.”

• Public knowledge required Report an error

  “Your knowledge base must be public-facing (i.e., not restricted behind a login).”

• Zendesk private articles Report an error

  “Include Private Articles: Select this option to ingest articles only accessible to authenticated users.”

• Zendesk labels limit Report an error

  “you can specify up to 25 article labels set on your Zendesk articles to be imported as Tags in Ada”

• Zendesk multiple help centers Report an error

  “To connect another Zendesk help center, add a new connection:”

• Salesforce oauth flow Report an error

  “Salesforce Knowledge integrates with your AI Agent using the Client Credentials OAuth flow.”

• Salesforce channel visibilities Report an error

  “Include articles from — The Salesforce channel visibilities to include in the sync: Public Knowledge Base, Customer Portal, Partner Portal, and Internal App.”

• Salesforce sync frequency Report an error

  “After the initial sync, Salesforce Knowledge syncs automatically every 15 minutes.”

• Salesforce data categories as tags Report an error

  “Data categories set on articles in Salesforce are automatically added as tags in Ada.”

• Contentful webhook Report an error

  “Keep your Contentful knowledge base in sync with Ada by configuring a webhook.”

• Contentful regions Report an error

  “AI Agents in the US region: https://solutions.ada.support/kb_apps/contentful/webhook/update_articles AI Agents in the EU region: https://solutions.eu.ada.support/kb_apps/contentful/webhook/update_articles AI Agents in the CA (Maple) region: https://solutions.maple.ada.support/kb_apps/contentful/webhook/update_articles”

• Dixa sync frequency Report an error

  “After the initial sync, your Dixa knowledge base will continue to sync automatically every six hours.”

• Gladly sync frequency Report an error

  “Articles are currently synced from Gladly to Ada every six hours.”

• Gladly answer limit Report an error

  “Ada will ingest up to the first 1000 public answers, sorted alphabetically by name.”

• Servicenow sync frequency Report an error

  “After the initial sync, your ServiceNow knowledge base will continue to sync automatically every 15 minutes.”

• Helpjuice sync frequency Report an error

  “After the initial sync, your Helpjuice will continue to sync automatically every two hours.”

• Helpjuice private internal articles Report an error

  “Include Private Articles: Select this option to sync articles that have Private accessibility enabled.”

• Dynamics sync frequency Report an error

  “After the initial sync, your Microsoft Dynamics will continue to sync automatically every 15 minutes.”

• Dynamics language default Report an error

  “By default, only articles in English - United States are synced.”

• Multilingual behavior translation Report an error

  “It never translates knowledge content from any other languages.”

• New language ingestion delay Report an error

  “it can take up to 15 minutes for your articles to appear on the Knowledge page.”

• Knowledge API source management Report an error

  “There, you can rename the source, set availability rules for the articles that the source adds, or delete the source.”

• Availability rules Report an error

  “You can also set availability rules for the articles the connection imports.”

• Related web import Report an error

  “Web import: Import content directly from publicly available websites.”

• Related article creation Report an error

  “Article creation: Create and manage knowledge articles directly in the Ada dashboard.”

• Multilingual language match Report an error

  “your AI Agent looks for content from articles written in the same language the end user asked in. If articles are available in that language, it uses them to generate responses in the end user’s language.”

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