Privacy policy — found from the homepage — IceWarp

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Facts read from this source

• Controller identity Report an error

  “The terms “We”, “Us”,” Our” mean IceWarp Limited, Georgiou Gennadiou 43, 3041 Limassol, Cyprus, and includes other companies of our group.”

• No data sale Report an error

  “We will not sell, give or share any personal data collected through our products and services to any other third party, or for any purpose not specified in this Privacy Policy.”

• No profiling Report an error

  “As a responsible company, we don't engage in profiling and automatic decision making, and never share your data to other parties that may do so.”

• Encryption Report an error

  “We use encryption technology whenever it's technically feasible, and always for collecting or transferring sensitive data, such as credit card information.”

• Verifone avangate Report an error

  “Verifone Payments B.V, Avangate Inc. or any of their affiliates”

• Zendesk Report an error

  “ZenDesk Inc. (USA) (web-based ticketing system for provision of support services)”

• Rocket science group Report an error

  “The Rocket Science Group LLC (USA) (sending of newsletters and service alerts)”

• Salesforce Report an error

  “Salesforce.com Inc. (USA) (business information and contact management)”

• Google Report an error

  “Google Ireland Limited (Ireland) (online advertising and visitor analytics)”

• Apptocloud Report an error

  “AppToCloud Services s.r.o. (Czechia) (IaaS provisioning & management)”

• Intercom Report an error

  “R&D Unlimited Company (Ireland)/Intercom (website chat)”

• Aws Report an error

  “Amazon Web Services Inc. (USA) (storage provider for Recordings micro-service)”

• International transfers Report an error

  “If we share your personal data to processors or controllers in the third countries, we do so only if there is a decision from the European Commission that a certain country outside the EU/EEA ensures an adequate level of protection, including where the processors or controllers have taken appropriate protection measures, for example Binding Corporate Rules (BCR) or Standard Contractual Clauses (SCC).”

• Response deadline Report an error

  “Your request will be processed without undue delay, but within a maximum period of one month. In exceptional cases, especially due to the complexity of your request, we are entitled to extend this period by another two months.”

• Supervisory authority Report an error

  “our case with the authority of our main establishment in the Czech Republic the Office for Personal Data Protection, with its registeredoffice at Pplk. Sochora 27, 170 00 Prague 7, Czech Republic”

• Retention contract Report an error

  “Data are processed for the term of the concluded contract and the fulfillment of the obligations under this contract or for 3 years from the collection of the data, if no contract is concluded.”

• Retention piracy protection Report an error

  “Data are processed for a maximum of 10 years after termination of the concluded contract or for 3 years from the collection of the data, if no contract is concluded.”

• Retention legal claims Report an error

  “Data are processed for a maximum of 16 years after termination of the concluded contract with you.”

• Retention marketing Report an error

  “Data are processed for a maximum of 6 months after termination of the concluded contract with you.”

• Retention website Report an error

  “We generally retain your personal data for up to 2 years after your visit to our website.”

• Opt out telemetry Report an error

  “We may use anonymous usage statistics collected through WebClient telemetry unless you opt out from providing telemetry data during the product installation or upgrade. We never collect any personal data with such statistics.”

• Deployment models Report an error

  “Our products are either cloud-based, when the product is hosted on the infrastructure we provide, or on-premises, when the product is hosted or operated on the server or devices of your organization.”

• Onprem no access Report an error

  “When your organization uses on-premises products, we have no access to your personal data at all and the whole processing is conducted by your organization as a data controller.”

• DPA role Report an error

  “When your organization uses cloud-based products or when we provide your organization with services, we only process your personal data to perform contract about provision of products to your organization, where we act as a processor to your organization in line with concluded data processing agreement.”

• Icewarp suite Report an error

  “Our core product consists of combination of e-mail and communication platform (email, instant messaging, video conferencing), realtime chat and collaboration platform (TeamChat) and data storage platform (FileSync), available to users on the web (WebClient), desktop (Desktop Client) and mobile (IceWarp app).”

• Desktop applications Report an error

  “Desktop applications (Desktop Client, TeamChat Desktop, Outlook Sync, Desktop Office apps) synchronize e-mails, calendars, contacts, tasks, notes, chat content and files with IceWarp.”

• Microservices runtime only onprem Report an error

  “In relation to the use of micro-services (other than Recordings and Dashboard) by on-premise customers, no data processing takes place as these micro-services act as a runtime environment only.”

• Conferences Report an error

  “Our Conferences micro-service allows for secure video conferencing that runs in the browser, without installing anything on the user devices. Features like screensharing, real-time chat or password protection of meetings are included.”

• Recordings Report an error

  “Recordings micro-service allows for recording of any video conference held and storing it on our cloud.”

• Documents Report an error

  “Our Documents micro-service allows creation, modification and sharing of documents, spreadsheets and presentations in the browser. Documents micro-service also enables collaboration of users within organization in real-time.”

• Antivirus Report an error

  “Our Antivirus micro-service provides multi-vendor document and attachment security by comparing anonymous file signatures with a global database of previously scanned file signatures which is stored in the cloud. Unknown files are securely uploaded to the service, scanned and deleted.”

• Preview Report an error

  “The Preview micro-service offloads the processing of file/media/document previews from your server into the cloud.”

• Shortener Report an error

  “The Shortener service makes sharing files easier by providing a short version of a file's web address. The service stores original URL, the resulting short URL and each time the short link is accessed, it records the time and IP address used to access it, providing the user with file open statistics as well as geographical location of the file's recipient.”

• Dashboard Report an error

  “The Dashboard centralizes the most vital information for the user on a dedicated interactive panel. The micro-service stores and displays the user's Dashboard settings, background image and notes data.”

• Rights Report an error

  “You may have the right to: (i) request access to your personal data; (ii) withdraw your consent; (iii) request rectification of your personal data; (iv) request erasure of your personal data; (v) request a restriction on the processing of your personal data; (vi) request personal data portability; (vii) object to the processing of your personal data; or (viii) file a complaint.”

• Mobile telemetry Report an error

  “Products and services usage information may include metadata about the mobile device, phone number, IMEI, application diagnostics data, crash data and other telemetry data if you choose to provide feedback on your usage of the app;”

• GDPR definition Report an error

  “The term “personal data” refers to all information relating to an identified or identifiable natural person (hereinafter referred to as “data subject”), both in the in the sense of the European General Data Protection Regulation (“GDPR”).”

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Scores citing this record

• The Compliance Counsel Channels, threads & search
• The Compliance Counsel Encryption & access control
• The Compliance Counsel Retention, discovery & co-determination
• The Compliance Counsel Deployment & data custody
• The Compliance Counsel European sovereignty
• The Platform Engineer Channels, threads & search
• The Platform Engineer Encryption & access control
• The Platform Engineer Retention, discovery & co-determination
• The Platform Engineer Deployment & data custody
• The Platform Engineer European sovereignty
• The Security Officer Channels, threads & search
• The Security Officer Encryption & access control
• The Security Officer Retention, discovery & co-determination
• The Security Officer Deployment & data custody
• The Security Officer European sovereignty
• The Skeptic Channels, threads & search
• The Skeptic Encryption & access control
• The Skeptic Retention, discovery & co-determination
• The Skeptic Deployment & data custody
• The Skeptic European sovereignty
• The Team Lead Encryption & access control
• The Team Lead Retention, discovery & co-determination
• The Team Lead Deployment & data custody
• The Team Lead European sovereignty
• The Works Council Advocate Channels, threads & search
• The Works Council Advocate Encryption & access control
• The Works Council Advocate Retention, discovery & co-determination
• The Works Council Advocate Deployment & data custody
• The Works Council Advocate European sovereignty