AI assistance & content rights — found from sitemap — Umbraco

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Facts read from this source

• AI support assistant Report an error

  “Umboto is Umbraco's AI-powered support assistant. It is designed to help customers find information, troubleshoot issues, and receive guidance related to Umbraco products and services.”

• Umboto platform Report an error

  “Umboto is delivered through Intercom (Fin) and combines multiple technologies and workflows to support customer interactions.”

• Intercom fin Report an error

  “Umboto also uses Fin AI, Intercom's AI support platform, which generates responses based on available knowledge and context.”

• Google gemini Report an error

  “Gemini may be used internally to summarize support conversations when a case is escalated from Umboto to a human support engineer.”

• No public model training Report an error

  “It is not intentionally used to train public AI models”

• Usage limitation Report an error

  “It is used only for the purpose of investigating and resolving the support issue”

• No unrelated reuse Report an error

  “It is not reused to develop unrelated Umbraco products or features”

• Retention limitation Report an error

  “The information is not retained for unrelated future use or product development”

• Human review Report an error

  “Some conversations handled by Umboto may be reviewed by Umbraco employees to: Improve chatbot performance Validate response quality Investigate support issues Optimize support workflows”

• GDPR right to be forgotten Report an error

  “Individuals whose personal data has been processed by Umbraco's AI systems have the right to request erasure of that data in accordance with Article 17 of the GDPR.”

• Tia dpia Report an error

  “We maintain these TIA/DPIA documents internally. While they are not deemed suitable for public release, they can be made available upon request to gdpr@umbraco.com”

• AI tools scope Report an error

  “AI tools are not used to independently access customer systems AI tools are not authorized to make code changes or deploy changes to customer environments”

• Vendor governance Report an error

  “Where AI providers act as subprocessors, Umbraco evaluates contractual and security safeguards before approval for internal use.”

• Nonapproved AI prohibited Report an error

  “Unauthorized use of non-approved AI systems for customer support activities is prohibited.”

• AI capabilities Report an error

  “Suggest support answers Analyze error logs Summarize support conversations Identify relevant documentation Improve response quality and consistency Reduce time-to-resolution for technical issues”

• AI after hours Report an error

  “We use AI-powered tools to help customers access information more quickly, reduce friction in support interactions, and provide assistance outside standard business hours.”

• Sensitive info guidance Report an error

  “We recommend that customers do not include unnecessary sensitive information in support conversations, including: Passwords API keys Secrets or tokens Credit card information National identification numbers Personal health information Unrelated personal data”

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