Source

Contact & data model — found from sitemap — HighLevel

Checked for HighLevel on 3 Nov 2026

Page: https://help.gohighlevel.com/support/solutions/articles/48001181714-allow-duplicate-contacts-contact-deduplication-preferences-
Checked: 3 Nov 2026, 15:07 UTC
How we may use it: Public page, crawling permitted

Technical details

type: page
http status: 200
content hash: sha256:04893b333647e0ff31939f9ce57b13e8f7cd1d313d0c83df04bc93b2e80bfbb0
permission: robots_ok
screenshot: Screenshot on file (internal exhibit, not published)

Cited by

Dedup applies to sources Report an error

“This setting is particularly relevant for contacts submitted through Zapier or Forms. However, it does not apply to CSV contact uploads, where duplicates are automatically identified and managed based on phone numbers or email addresses.”
CSV import merge behavior Report an error

“For CSV imports, GoHighLevel automatically merges contacts based on phone numbers or email addresses, regardless of the setting Duplicate contacts cannot be created via CSV uploads.”
Dedup primary field Report an error

“Available options are Email (Default) or Phone.”
Dedup secondary field Report an error

“Use this field as a secondary criterion for duplicate detection. Leave blank if you want to match on one field only.”
Messenger auto merge Report an error

“If someone first appears as a Facebook or Instagram Messenger contact and later shares an email or phone number that matches an existing contact, HighLevel automatically merges the messenger contact into that existing record.”
Merge contacts feature Report an error

“Yes, duplicate contacts can be manually merged using the Merge Contacts feature.”
Dedup settings location Report an error

“This setting is located under Settings → Business Profile → Contact Deduplication Preferences”
Dedup settings autosave Report an error

“All changes to settings in this panel are automatically applied, no need to click a Save/Update Information button”