Source
Ticketing, queues & SLA — found from sitemap — Gladly
Checked for Gladly on 3 Nov 2026
- Page
- https://help.gladly.com/docs/sla-attainment
- Checked
- 3 Nov 2026, 15:09 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:e1b862810c85816e70ba8219d6b1d823955b7929ca5d39882fbdfd6be85a726f
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
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SLA attainment report Report an error
“The SLA Attainment by Channel report can help you understand how well your team is performing against meeting SLAs for each communication Channel for inbound requests.”
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SLA attainment report sunset Report an error
“This report will be sunsetted soon.”
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SLA attainment definitions Report an error
“Service Level Agreement (or SLA) is the target time within which an agent is expected to respond to a customer. For example, you are committed to answering a percentage of chats within a certain number of minutes— 80% of chats within 2 minutes.”
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SLA attainment summary naming Report an error
“In the Summary Report, we refer to “Fulfilled Contacts” as “Responses” and “Fulfilled Contacts within SLA” as “Responses within SLA””
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SLA attainment inbox attribution Report an error
“For Fulfilled Contacts and Fulfilled Contacts within SLA, the SLA set for an Inbox on the inbound item determines the Inbox Attribution.”
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SLA attainment period comparison Report an error
“Weekly, monthly, and quarterly results are compared from the previous week, month, and quarter.”
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SLA attainment table limitation Report an error
“the table view is not available if you are using half-hourly, or daily filter aggregation.”
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SLA attainment API Report an error
“This report can also be generated via API. See our Developer Docs”
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SLA attainment view frequency Report an error
“Review this report daily to gain valuable and actionable insights.”
Scores citing this record
- The Agent Advocate Ticketing, queues & SLA
- The Agent Advocate Integrations & API
- The Data Protection Officer Ticketing, queues & SLA
- The Data Protection Officer Integrations & API
- The Shop Operator Ticketing, queues & SLA
- The Integrator Ticketing, queues & SLA
- The Integrator Integrations & API
- The Skeptic Ticketing, queues & SLA
- The Skeptic Integrations & API
- The Support Lead Ticketing, queues & SLA
- The Support Lead Integrations & API