Knowledge base & deflection — found from sitemap — Gladly

Cited by

Facts read from this source

• Multiple help centers Report an error

  “You can create multiple Help Centers. If you support multiple brands through Gladly, you can create a separate Help Center experience for each brand and brand-specific Public Answers by utilizing Audiences.”

• Help center public answers Report an error

  “Help Center uses Public Answers to power Help Center content.”

• Help center css inheritance Report an error

  “Help Center inherits the CSS of your existing website once it's embedded. Edit your host site's CSS to style Help Centr as needed.”

• Help center language Report an error

  “Language – Select the language for the Help Center. This allows you to assign Public Answers using the same language. Note – Each Help Center supports one language.”

• Help center audience filter Report an error

  “Audience – Select the Audience the Help Center will use to search Public Answers. Selecting "none" allows the searching and using all Public Answers not linked to an audience.”

• Help center columns Report an error

  “# of Columns – Select the number of columns (3 max) to display your Public Answers.”

• Help center answer limit Report an error

  “You can have up to 1,000 Public Answers per language or Audience, (opens in new tab) or a combination of both, per Help Center”

• Help center customizable text Report an error

  “Search Placeholder – Enter a placeholder help text for the search bar (e.g., How can we help?).”

• Help center search wildcard Report an error

  “You can use the wildcard "%q" to display the specific search term entered by the Customer.”

• Help center section sorting Report an error

  “You can change the Sections' sort order by dragging and dropping each Section on the list.”

• Help center preview delay Report an error

  “It takes ~10 minutes for newly added Answers to appear in the preview.”

• Help center embed code Report an error

  “Your website must have the HTML element id="gladly-help-center" for the Gladly Help Center to load.”

• Help center server side rendering limitation Report an error

  “If you choose server-side rendering for your site, the Help Center JavaScript won’t load when a Customer accesses or searches for information, which means their usage data will consequently not be captured in Help Center reports such as Help Center Answer Search and Help Center Answer Usage.”

• Help center shopify embed Report an error

  “Embed Help Center on web pages you want to display your FAQs, like your website or platforms like Shopify.”

• Help center required role Report an error

  “REQUIRED USER ROLE Administrator and Team Manager”

• Help center preview Report an error

  “You're shown an unstyled preview of the content and structure of your Help Center.”

Scores citing this record

• The Agent Advocate Knowledge base & deflection
• The Data Protection Officer Knowledge base & deflection
• The Shop Operator Knowledge base & deflection
• The Integrator Knowledge base & deflection
• The Skeptic Knowledge base & deflection
• The Support Lead Knowledge base & deflection