Customer data protection — found from sitemap — Gladly

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Facts read from this source

• Retention platform setting Report an error

  “Configure Gladly — on a platform level — to either retain all Customer Profile data indefinitely or to automatically delete all Customer Profile data (i.e., Conversations, attachments, recordings, etc.) that exists in Gladly after a <customizable> number of days has passed.”

• Retention minimum days Report an error

  “Use Custom Settings – Set the number of days Customer Profile data is automatically deleted, counting from their last Contact date. A minimum of 365 days is required.”

• Profile level deletion Report an error

  “Delete Customer Profiles independent from your platform-level data retention settings.”

• Deleted message placeholder Report an error

  “Deleted messages appear as "This item has been deleted" in the Conversation Timeline.”

• Call recording and attachment deletion Report an error

  “See delete call recordings to learn how to delete a specific voice recording. See delete attachments to learn how to delete file attachments from the Conversation Timeline.”

• Profile json export Report an error

  “When requested, Compliance Admins can export a JSON file containing all your information about a Customer.”

• API retrieval Report an error

  “GDPR, CCPA, and other privacy requests to retrieve a copy of Customer data collected can be performed by you — Gladly's Customer — through API.”

• Last contact excludes app activity Report an error

  “Apps (e.g., Stella, Klaviyo, etc.) that post activity/events in a Profile are excluded from the definition of "last Contact."”

• Required role compliance admin Report an error

  “REQUIRED USER ROLE Compliance Administrator”

• Developer tutorial profile deletion Report an error

  “See the developer tutorial on automating the deletion of Customer Profiles.”

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Scores citing this record

• The Agent Advocate Customer data protection
• The Agent Advocate European sovereignty
• The Data Protection Officer Customer data protection
• The Data Protection Officer Integrations & API
• The Shop Operator Customer data protection
• The Shop Operator European sovereignty
• The Integrator Channels in one queue
• The Integrator Customer data protection
• The Integrator Integrations & API
• The Skeptic Channels in one queue
• The Skeptic Customer data protection
• The Skeptic Integrations & API
• The Support Lead Customer data protection
• The Support Lead European sovereignty